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Hearsay, now part of Yext vs. HPE OpsRamp

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    HPE OpsRamp

    Score5.4 out of 10
    N/AOpsRamp headquartered in San Jose provides out-of-the-box IT infrastructure monitoring templates that capture behavioral and performance metrics for applications, servers, networks, storage, and database instances across hybrid and multi-cloud environments, as well as artificial intelligence for IT operations (AIOps), OpsQ, a service-centric AIOps platform with intelligent event management, alert correlation, and rapid remediation.N/A
    Pricing
    Hearsay, now part of YextHPE OpsRamp
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextHPE OpsRamp
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    Hearsay, now part of YextHPE OpsRamp
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    User Ratings
    Hearsay, now part of YextHPE OpsRamp
    Likelihood to Recommend
    9.0
    (1 ratings)
    7.8
    (3 ratings)
    Usability
    9.0
    (1 ratings)
    7.5
    (3 ratings)
    Support Rating
    9.0
    (1 ratings)
    7.0
    (3 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.1
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    7.8
    (2 ratings)
    User Testimonials
    Hearsay, now part of YextHPE OpsRamp
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
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    Hewlett Packard Enterprise (HPE)
    PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.
    Incentivized
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    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
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    Hewlett Packard Enterprise (HPE)
    • Infrastructure and application monitoring.
    • Infrastructure and application alerting.
    • Automated patching.
    • ITSM tools.
    Incentivized
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    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
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    Hewlett Packard Enterprise (HPE)
    • Self Service Portal for cloud deployments.
    • Stabilization on existing ticketing systems.
    • Cloud resource deployments by integrating OpsRamp with cloud.
    Incentivized
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    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
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    Hewlett Packard Enterprise (HPE)
    It's a good and user friendly tool.
    Incentivized
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    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
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    Hewlett Packard Enterprise (HPE)
    OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.
    Incentivized
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    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
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    Hewlett Packard Enterprise (HPE)
    No answers on this topic
    Contract Terms and Pricing Model
    Yext
    No answers on this topic
    Hewlett Packard Enterprise (HPE)
    Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.
    Incentivized
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    Professional Services
    Yext
    No answers on this topic
    Hewlett Packard Enterprise (HPE)
    Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.
    Incentivized
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    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
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    Hewlett Packard Enterprise (HPE)
    • 90% alert reduction.
    • 70% of manual, routine IT.
    • Processes now automated.
    • 50% increase in team.
    • Efficiency and productivity.
    Incentivized
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