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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    StringeeX

    Score8 out of 10
    Small Businesses (1-50 employees)
    StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
    Pricing
    Hearsay, now part of YextStringeeX
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextStringeeX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextStringeeX
    Contact Center Software
    Comparison of Contact Center Software features of Hearsay, now part of Yext and StringeeX
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    StringeeX
    8.3
    2 Ratings
    2% below category average
    Agent dashboard00 Ratings9.02 Ratings
    Validate callers00 Ratings8.02 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings9.02 Ratings
    Click-to-call (CTC)00 Ratings9.02 Ratings
    Warm transfer00 Ratings7.02 Ratings
    Predictive dialing00 Ratings7.02 Ratings
    Interactive voice response00 Ratings6.02 Ratings
    REST APIs00 Ratings9.02 Ratings
    Call scripts00 Ratings9.02 Ratings
    Call tracking00 Ratings8.02 Ratings
    Multichannel integration00 Ratings9.02 Ratings
    CRM software integration00 Ratings9.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Hearsay, now part of Yext and StringeeX
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    StringeeX
    7.2
    2 Ratings
    15% below category average
    Inbound call routing00 Ratings8.02 Ratings
    Omnichannel inbound routing00 Ratings8.02 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings6.02 Ratings
    Historical reporting00 Ratings6.02 Ratings
    Live reporting00 Ratings7.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    Best Alternatives
    Hearsay, now part of YextStringeeX
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextStringeeX
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    7.3
    (1 ratings)
    User Testimonials
    Hearsay, now part of YextStringeeX
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    StringeeX
    I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    StringeeX
    • It records and monitors calls impeccably.
    • The support team is very reliable and efficient.
    • The interface is very user friendly.
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    StringeeX
    • It can totally replace the CRM.
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    StringeeX
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    StringeeX
    The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
    Read full review
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    StringeeX
    The support team is more responsive and addresses issues in a timely manner.
    Incentivized
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    StringeeX
    • The analytics have helped me better address areas of need with my staff.
    Incentivized
    Read full review
    ScreenShots

    StringeeX Screenshots

    Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system