Help.com vs. Tidio

Help.com

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Help.com	Score 10.0 out of 10	N/A	Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand.	$80 per simultaneous active user
Tidio	Score 8.6 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 per month

Pricing

Help.com

Tidio

Editions & Modules

Help.com Chat: $80 per month
per simultaneous active user

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Offerings

Pricing Offerings
Help.com	Tidio
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Help.com Chat comes with unlimited logins and scales with your business.

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

More Pricing Information

Community Pulse
	Help.com	Tidio

Features

Help.com

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Help.com - Ratings	Tidio 7.0 1 Ratings 18% below category average
Chat history and transcripts	00 Ratings	7.01 Ratings
Chat reporting	00 Ratings	7.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	Help.com	Tidio
Small Businesses	Gist Score 9.5 out of 10	Front Score 9.1 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Help.com	Tidio
Likelihood to Recommend	10.0 (1 ratings)	9.0 (2 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Help.com	Tidio
Likelihood to Recommend	Help.com Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly. Incentivized Brittany Schwarz Client Success Manager Read full review	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	Help.com User interface is clean and easy to navigate Helpful support Accurately captures information from the person you are chatting with Incentivized Brittany Schwarz Client Success Manager Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Help.com Download chat transcripts easier More pre-set responses Canned responses Incentivized Brittany Schwarz Client Success Manager Read full review	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Support Rating	Help.com Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle. Incentivized Brittany Schwarz Client Success Manager Read full review	Tidio No answers on this topic
Alternatives Considered	Help.com Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you. Incentivized Brittany Schwarz Client Success Manager Read full review	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Help.com Positive with inbound sales prospects Positive with current client sales Positive with customer support SLA Incentivized Brittany Schwarz Client Success Manager Read full review	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots	Help.com Screenshots	Tidio Screenshots

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.