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Help Lightning vs. Ideagen Collaboration Portal

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Ideagen Collaboration Portal

    Score9.1 out of 10
    N/AIdeagen Collaboration Portal , formerly Huddle is Ideagen’s tool supporting teams' work by enabling them to store, share and work on content.

    $10

    per user/per month

    Pricing
    Help LightningIdeagen Collaboration Portal
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Huddle
    $10
    per user/per month
    Huddle Plus
    Contact sales team
    Huddle Premier
    Contact sales team
    Offerings
    Pricing Offerings
    Help LightningIdeagen Collaboration Portal
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Features
    Help LightningIdeagen Collaboration Portal
    Project Management
    Comparison of Project Management features of Help Lightning and Ideagen Collaboration Portal
    Feature
    Help Lightning
    -
    Ratings
    Ideagen Collaboration Portal
    7.2
    6 Ratings
    7% below category average
    Task Management00 Ratings9.16 Ratings
    Gantt Charts00 Ratings9.01 Ratings
    Scheduling00 Ratings4.53 Ratings
    Workflow Automation00 Ratings4.52 Ratings
    Mobile Access00 Ratings6.46 Ratings
    Search00 Ratings6.56 Ratings
    Visual planning tools00 Ratings10.01 Ratings
    Communication
    Comparison of Communication features of Help Lightning and Ideagen Collaboration Portal
    Feature
    Help Lightning
    -
    Ratings
    Ideagen Collaboration Portal
    8.8
    5 Ratings
    10% above category average
    Chat00 Ratings10.03 Ratings
    Notifications00 Ratings4.54 Ratings
    Discussions00 Ratings9.03 Ratings
    Surveys00 Ratings9.01 Ratings
    Internal knowledgebase00 Ratings10.04 Ratings
    Integrates with GoToMeeting00 Ratings9.01 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings10.01 Ratings
    Integrates with Outlook00 Ratings9.02 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Ideagen Collaboration Portal
    Feature
    Help Lightning
    -
    Ratings
    Ideagen Collaboration Portal
    7.6
    6 Ratings
    6% below category average
    Versioning00 Ratings9.16 Ratings
    Video files00 Ratings7.35 Ratings
    Audio files00 Ratings6.45 Ratings
    Document collaboration00 Ratings6.56 Ratings
    Access control00 Ratings6.56 Ratings
    Advanced security features00 Ratings10.05 Ratings
    Integrates with Google Drive00 Ratings8.01 Ratings
    Device sync00 Ratings7.34 Ratings
    Best Alternatives
    Help LightningIdeagen Collaboration Portal
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    LogMeIn Rescue
    Score8.2 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningIdeagen Collaboration Portal
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.1
    (6 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    Help LightningIdeagen Collaboration Portal
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Ideagen
    If you are sharing private information like contracts for designs and designs that aren't meant to be shared only with one client, the platform is very secure
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Ideagen
    • Huddle allows users to use the native document file types. For example, Word files are still in a Word, not a "Huddle" file version.
    • Huddle workspaces are invitation-only. If someone should not be in the workspace, they will not be invited and provided access to the documents. Or, they can be removed from the workspace if needed.
    • Communication about documents is located with the documents in a discussion thread under the document preview. Thus, email inbox clutter can be limited.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Ideagen
    • The desktop app is occasionally unreliable and it is never easy to get to the bottom of it with the tech support people...
    • Tasks are virtually useless as they have no context. We want tasks to be against documents so we can make our workflow more formal but they are not, so we don't use them. A reimplementation of to do and calendar facilities with files/documents as the context would make a huge difference to us.
    • The Huddle Office plugins are a great idea, but they cause us far too many Word and Excel crashes so we have to turn them off.
    Incentivized
    Read full review
    Usability
    Help Lightning
    No answers on this topic
    Ideagen
    Huddle is very easy to use whether you are a new user or you have used it for years, it is an incredibly intuitive system that is so simple to teach to new users, the lock feature prevents important documents from being edited accidentally, while the edit features allow for true collaborative working
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Ideagen
    We liked how simple it was to use. And the feature set it offered was more in line with our needs than the alternatives we looked at
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Ideagen
    • This has made it a lot easier for remote workers to access important documents without needing to use the VPN at home (which does not always work).
    • It clearly shows who updated the last document and when so it is clear who you need to ask if you have questions or something.
    • We have used it in client settings, so this saves money as we do not need to request a separate client laptop or VPN token.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Ideagen Collaboration Portal Screenshots

    Screenshot of Document collaborationScreenshot of Document approval trackingScreenshot of Mobile apps that support remote productivityScreenshot of Android & iOS apps to stay connected while on the moveScreenshot of Huddle Overview