Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
PTC Windchill
Score 7.1 out of 10
N/A
PTC offers Windchill, the company's Product Lifecycle Management (PLM) platform that includes BOM (a digital bill of materials) for cost and product quality control via parts-centric source of truth, dynamic and updated product change and configuration management to ensure up-to-date product information, industry standards and requirements validation and control, and role-based data access among other features.N/A
SAP Integrated Product Development
Score 8.6 out of 10
N/A
SAP Integrated Product Development is a product lifecycle management solution used to define, develop, and deliver innovative and sustainable products faster by connecting insights, processes, and people.N/A
Pricing
Help LightningPTC WindchillSAP Integrated Product Development
Editions & Modules
Enterprise
$75,000
per year per installation
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Help LightningPTC WindchillSAP Integrated Product Development
Free Trial
NoNoNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
YesNoNo
Entry-level Setup FeeOptionalNo setup feeNo setup fee
Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
Help LightningPTC WindchillSAP Integrated Product Development
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Help LightningPTC WindchillSAP Integrated Product Development
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User Ratings
Help LightningPTC WindchillSAP Integrated Product Development
Likelihood to Recommend
10.0
(1 ratings)
1.0
(6 ratings)
6.8
(6 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
7.3
(3 ratings)
Support Rating
-
(0 ratings)
-
(0 ratings)
8.1
(2 ratings)
User Testimonials
Help LightningPTC WindchillSAP Integrated Product Development
Likelihood to Recommend
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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PTC
This product is perhaps typical of something that seems as though it was conceived in the 90's and has seen various appendages since, none of which do their job particularly well. Nothing in this system is efficient and all its processes demand a huge, close to maximum possible level of human effort. No doubt many companies, such as my own are spend huge amounts of money for the debateable privilege of tripling their employees workload and making them as inefficient as possible to make the administration of the system seem more important than it actually is.
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SAP
I have used IPD for Material collaboration, where the design and specifications were maintained as per the country need. When there is a change based on local country compliance rules, it makes easy to refer and adjust the material specifications as per the new compliance defined. Handling this for multiple materials in a go makes a difference in this tool. But drawback is that navigation of the EDP interface, where it takes more time to adjust and needs more training for new users. Like making them understand the business need and change needed takes time.
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Pros
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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PTC
  • It is compatible with all devices and operating systems such as web-based, Android, and iOS.
  • It allows user to customize its interface based on their requirement.
  • It provides a digital part list with all required data like Part Name, Part No., Weight, Material, etc.
  • Searching data is so facile that one can get data without any trouble.
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SAP
  • It allows us to strategically control operations by product monitoring and production changes.
  • Gives you the ability to source upcoming products because you have a complete and total view of all resources at all times.
  • It allows us to control batch management in the production process, this is a key element in our industry.
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Cons
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
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PTC
  • Extract partlist should be directly in Excel because everyone time we have to convert it to Excel.
  • ECN report formatting need improvement.
  • Many times part no doesn't go to ERP even after ERP released state.
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SAP
  • The interface is that of your typical SAP program, it's not very user friendly to a person who doesn't use it every single day.
  • Some simple Windows commands do not work in SAP PLM, such as a copy and paste.
  • Right click menus generally produce unconventional results if the user is more familiar with Windows right click menus.
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Usability
Help Lightning
No answers on this topic
PTC
Windchill is an extremely verbose and unintuitive system, with masses of unnecessary duplication of fields, convoluted workflows, unclear roles and terrible search capabilities. It is one of the worst software products I have ever seen to propose solving something that is actually factors quicker to do with manual writing and paper work
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SAP
I rated 8 out of 10 because it has enhanced overall productivity and has very good integration with other SAP systems. I like its easy access to centralized, well-organized data, which makes it a reliable tool. However, I do feel that its user interface can be quite a task when I have to teach the new joiners.
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Support Rating
Help Lightning
No answers on this topic
PTC
No answers on this topic
SAP
Have received support in a timely and very effective manner.
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Alternatives Considered
Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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PTC
Windchill is having a great market share & its UI is simple & neat, integration with Creo & ERP system. These are the main reasons of considering Windchill by our organization.
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SAP
The "One Version of the Truth" Mandate: Most organizations select SAP IPD not because it has the best CAD tools, but because it eliminates the "wall" between engineering and the rest of the company. If you need to know the real-time cost of a design change or its impact on your carbon footprint, SAP IPD provides that instantly because it lives inside your ERP.
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Return on Investment
Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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PTC
  • Saves time as all of our drawings and business instructions and procedures are housed in a central location with check-in/out capability and version control.
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SAP
  • It has advanced reporting capabilities, and its analytical features have enabled efficient decision-making, improving overall productivity.
  • The centralized data management system has helped improve efficiency and reduce errors.
  • I would say overall, it has reduced our manual effort by at least 20%, which has enhanced the resource utilization.
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ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

SAP Integrated Product Development Screenshots

Screenshot of collaboration capabilities.Screenshot of product and asset visualization.Screenshot of engineering and requirements management.Screenshot of the visual data integration to support design.Screenshot of visualization capabilities.