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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Quip

    Score8.4 out of 10
    N/AQuip is a collaboration tool, from Salesforce, that helps sales teams accelerate business in real-time with embedded documents, live Salesforce data, and other built-in collaboration features.

    $120

    per year per user

    Pricing
    Help LightningQuip
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Enterprise
    $25
    per user per month
    Starter
    $120
    per year per user
    Plus
    $300
    per year per user
    Advanced
    $1,200
    per year per user
    Offerings
    Pricing Offerings
    Help LightningQuip
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.All editions include unlimited personal documents and folders and a custom subdomain. Paid versions include unlimited document revision history, message archive and group sharing.
    More Pricing Information
    Community Pulse
    Help LightningQuip
    Considered Both Products
    Help Lightning
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    18 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    16 Answers
    Features
    Help LightningQuip
    Project Management
    Comparison of Project Management features of Help Lightning and Quip
    Feature
    Help Lightning
    -
    Ratings
    Quip
    8.2
    37 Ratings
    6% above category average
    Task Management00 Ratings8.635 Ratings
    Gantt Charts00 Ratings8.221 Ratings
    Scheduling00 Ratings7.624 Ratings
    Workflow Automation00 Ratings7.822 Ratings
    Mobile Access00 Ratings7.832 Ratings
    Search00 Ratings9.434 Ratings
    Visual planning tools00 Ratings8.227 Ratings
    Communication
    Comparison of Communication features of Help Lightning and Quip
    Feature
    Help Lightning
    -
    Ratings
    Quip
    7.8
    37 Ratings
    2% below category average
    Chat00 Ratings7.636 Ratings
    Notifications00 Ratings8.635 Ratings
    Discussions00 Ratings8.636 Ratings
    Surveys00 Ratings7.221 Ratings
    Internal knowledgebase00 Ratings9.426 Ratings
    Integrates with GoToMeeting00 Ratings6.110 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings6.112 Ratings
    Integrates with Outlook00 Ratings9.011 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Quip
    Feature
    Help Lightning
    -
    Ratings
    Quip
    7.9
    37 Ratings
    2% below category average
    Versioning00 Ratings7.827 Ratings
    Video files00 Ratings7.220 Ratings
    Audio files00 Ratings7.818 Ratings
    Document collaboration00 Ratings9.437 Ratings
    Access control00 Ratings8.232 Ratings
    Advanced security features00 Ratings8.221 Ratings
    Integrates with Google Drive00 Ratings6.116 Ratings
    Device sync00 Ratings8.627 Ratings
    Best Alternatives
    Help LightningQuip
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningQuip
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.9
    (38 ratings)
    Usability
    -
    (0 ratings)
    8.8
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (4 ratings)
    User Testimonials
    Help LightningQuip
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Salesforce
    I think collaboration is probably the best use case for it allows really good drafts of documents. I think it's really good use case if you want to go track edits to documents as well. It's probably not really good for versioning control, but it's definitely, it's very, very lightweight and so you can use it on a mobile device, you can use it in any web browser. So it's very easy to use, very easily accessible. I probably wouldn't use it from a spreadsheet perspective. Well I think some of the primary functions of data sheets are there. It doesn't have some of the more complex formulas that you would typically get from Excel or something like that
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Salesforce
    • We use it as an effective way of collaboration between teams.
    • It can be used as an online spreadsheet.
    • It helps in accessing the data by multiple teams hassle-free.
    • Can customize the action like editing or locking the spreadsheet to the other users based on the business need.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Salesforce
    • When using Quip Desktop, it can be slow to update with content from other users
    • I think it would be cool to have a PDF proofing system integrated into Quip. Once copy has gone to design, we are basically done using Quip - I'd like to bring that all together within Quip
    • Multi -select and group export of documents would be helpful
    Incentivized
    Read full review
    Usability
    Help Lightning
    No answers on this topic
    Salesforce
    It is the best collaboration tool in my company. Through it, the organization has achieved better connectivity and efficiency in its communication. Primarily, the docs feature of this software is the most utilized in the company. Slowly, dash-boarding and project management features have also been utilized. Generally, it is the best tool, very easy and fairly streamlined
    Incentivized
    Read full review
    Support Rating
    Help Lightning
    No answers on this topic
    Salesforce
    I have never used Quip's support. To be fair, we hired someone who used to work for Quip before working at our company, and he implemented it and pushed it with the team. He was very biased toward the product, and yes it was better than Google Drive, but by how much?
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Salesforce
    Google Drive is an obvious choice for a collaboration suite, but it still has this old-fashioned Windows 95 feel to it, with the standard file system hierarchy and spread-sheet like lists of files. Quip has a fresh take on the user interface, and the comments and discussion on a given file or line within a file seems more integrated and seamless, rather than a bunch of boxes out in the margin away from where you're actually reading and working. Having everything just to the left of a list or paragraph makes it easier to focus and maintain context while you're working or discussing a certain point.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Salesforce
    • It is a tool that allows work teams to move forward in a centralized way and meet their objectives as efficiently as possible; this has allowed us to meet our customers and brought more work to the organization, therefore more revenue; I would say that the ROI was fast enough, as expected.
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Quip Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot