Help Lightning vs. RemoteCall PC/Mobile/Visual

RemoteCall PC/Mobile/Visual

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Help Lightning	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…	$580 per user, per year
RemoteCall PC/Mobile/Visual	Score 9.7 out of 10	Enterprise companies (1,001+ employees)	RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…	$30 per installation

Pricing

Help Lightning

RemoteCall PC/Mobile/Visual

Editions & Modules

Enterprise: $580
per user, per year

RemoteCall Server: 30k+ USD
per installation
RemoteCall PC: 59.90 / month
per seat
RemoteCall PC + visual: 74.90 / month
per seat
RemoteCall PC + mobile: 79.90 / month
per seat
RemoteCall PC + mobile + visual: 129.90 / month
per seat

Offerings

Pricing Offerings
Help Lightning	RemoteCall PC/Mobile/Visual
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

We offer our solution as an annual subscription and the pricing is based on the number of licenses required within your organization. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.

** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.

More Pricing Information

Community Pulse
	Help Lightning	RemoteCall PC/Mobile/Visual
Top Pros	Pro Team work	Pro Low cost Pro Fast access
Top Cons	Minus Nothing else	No answers on this topic

Best Alternatives
	Help Lightning	RemoteCall PC/Mobile/Visual
Small Businesses	Getscreen.me Score 9.8 out of 10	Getscreen.me Score 9.8 out of 10
Medium-sized Companies	ConnectWise ScreenConnect Score 9.0 out of 10	ConnectWise ScreenConnect Score 9.0 out of 10
Enterprises	Remote Desktop Manager Score 8.4 out of 10	Remote Desktop Manager Score 8.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Help Lightning	RemoteCall PC/Mobile/Visual
Likelihood to Recommend	10.0 (1 ratings)	10.0 (1 ratings)

User Testimonials
	Help Lightning	RemoteCall PC/Mobile/Visual
Likelihood to Recommend	Help Lightning I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content. Incentivized Verified User Anonymous Read full review	Rsupport There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed. Incentivized Verified User Anonymous Read full review
Pros	Help Lightning Sharing graphics, images and other resources. Connect remotely with different experts. Favors team work, even remotely. Incentivized Verified User Anonymous Read full review	Rsupport low cost. fast access. Remote mobile service. Incentivized Verified User Anonymous Read full review
Cons	Help Lightning It needs a strong network or signal connection. Nothing else. Incentivized Verified User Anonymous Read full review	Rsupport They need to invest more in advertising. Fewer users than competitors. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Help Lightning I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing. Incentivized Verified User Anonymous Read full review	Rsupport RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money. Incentivized Verified User Anonymous Read full review
Return on Investment	Help Lightning Makes work team better, even remotely. Allows to share important information and get constantly retro alimentations. Helps us to respect the Covid-19 prevention measures, while continue working. Incentivized Verified User Anonymous Read full review	Rsupport Saved a lot of time and money. Low cost. Incentivized Verified User Anonymous Read full review
ScreenShots	Help Lightning Screenshots	RemoteCall PC/Mobile/Visual Screenshots