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Help Lightning vs. RemoteCall PC/Mobile/Visual

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    RemoteCall PC/Mobile/Visual

    Score9.7 out of 10
    Enterprise companies (1,001+ employees)
    RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…

    $30

    per installation

    Pricing
    Help LightningRemoteCall PC/Mobile/Visual
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    RemoteCall Server
    30k+ USD
    per installation
    RemoteCall PC
    59.90 / month
    per seat
    RemoteCall PC + visual
    74.90 / month
    per seat
    RemoteCall PC + mobile
    79.90 / month
    per seat
    RemoteCall PC + mobile + visual
    129.90 / month
    per seat
    Offerings
    Pricing Offerings
    Help LightningRemoteCall PC/Mobile/Visual
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
    More Pricing Information
    Best Alternatives
    Help LightningRemoteCall PC/Mobile/Visual
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningRemoteCall PC/Mobile/Visual
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Help LightningRemoteCall PC/Mobile/Visual
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Rsupport
    There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Rsupport
    • low cost.
    • fast access.
    • Remote mobile service.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
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    Rsupport
    • They need to invest more in advertising.
    • Fewer users than competitors.
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Rsupport
    RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Rsupport
    • Saved a lot of time and money.
    • Low cost.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    RemoteCall PC/Mobile/Visual Screenshots

    Screenshot of PC supportScreenshot of Mobile supportScreenshot of Visual supportScreenshot of Remote support work-from-homeScreenshot of RemoteCall WebViewer