Best new Remote Control Solution.
April 28, 2022

Best new Remote Control Solution.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RemoteCall PC/Mobile/Visual

It is used RemoteCall for remote management of internal employees and remote management of customers. The biggest advantage is that you can support the service without going to the customer and solve the problem immediately. In addition, the senior engineer can remotely provide technical support to the junior engineer who is on-site, so he can manage it efficiently.
  • low cost.
  • fast access.
  • Remote mobile service.
  • They need to invest more in advertising.
  • Fewer users than competitors.
  • Remote control.
  • Real time access & control.
  • Saved a lot of time and money.
  • Low cost.
RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.

Do you think RemoteCall PC/Mobile/Visual delivers good value for the price?

Yes

Are you happy with RemoteCall PC/Mobile/Visual's feature set?

Yes

Did RemoteCall PC/Mobile/Visual live up to sales and marketing promises?

Yes

Did implementation of RemoteCall PC/Mobile/Visual go as expected?

Yes

Would you buy RemoteCall PC/Mobile/Visual again?

Yes

RemoteCall PC/Mobile/Visual, RemoteView, TeamViewer
There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.