HelpDesk.com vs. Mojo Helpdesk

HelpDesk.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpDesk.com	Score 7.1 out of 10	N/A	HelpDesk is a cloud-based ticketing system for customer service and internal support teams. The platform converts incoming email, chat, and messaging requests into trackable tickets that agents can assign, prioritize, and resolve through a shared workspace. Key Capabilities Ticket Management: Agents can organize requests using statuses, priorities, tags, custom fields, filters, and shared or personal views. Workflow Automation: Configurable rules…	$25 per month per user
Mojo Helpdesk	Score 8.1 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$24 per month

Pricing

HelpDesk.com

Mojo Helpdesk

Editions & Modules

Offerings

Pricing Offerings
HelpDesk.com	Mojo Helpdesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

Discount available for annual pricing.

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More Pricing Information

Community Pulse
	HelpDesk.com	Mojo Helpdesk

Features

HelpDesk.com

Mojo Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	HelpDesk.com - Ratings	Mojo Helpdesk 9.8 1 Ratings 18% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Expert directory	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	9.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	HelpDesk.com - Ratings	Mojo Helpdesk 10.0 1 Ratings 22% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	HelpDesk.com - Ratings	Mojo Helpdesk 10.0 1 Ratings 22% above category average
Customer portal	00 Ratings	10.01 Ratings
Social integration	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	HelpDesk.com	Mojo Helpdesk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Front Score 9.2 out of 10	Front Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpDesk.com	Mojo Helpdesk
Likelihood to Recommend	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	HelpDesk.com	Mojo Helpdesk
Likelihood to Recommend	Text No answers on this topic	Metadot Corporation For a small business it is a very good value. Incentivized Verified User Anonymous Read full review
Pros	Text No answers on this topic	Metadot Corporation User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review
Cons	Text No answers on this topic	Metadot Corporation The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Text No answers on this topic	Metadot Corporation Price and customer service. Incentivized Verified User Anonymous Read full review
Return on Investment	Text No answers on this topic	Metadot Corporation Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review
ScreenShots	HelpDesk.com Screenshots	Mojo Helpdesk Screenshots