HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user.
$49
per month
Pricing
HelpSpot
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
HelpSpot
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
—
More Pricing Information
Community Pulse
HelpSpot
Considered Both Products
UserScape
Verified User
Chose HelpSpot
HelpSpot's capabilities certainly exceed those of Microsoft Outlook. With the organizational functions and HTML expertise, it allowed our team to complete tasks that were not even achievable with our prior system. It was a great product that I know that company is still using …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior HR Coordinator (contract) in Human Resources at Dolby Laboratories (Consumer Electronics, 1001-5000 employees)
Chose HelpSpot
HelpSpot appears to be more of an old-school product but much of the recent technology is running under the surface. It has much of the compexity and customization available with Jira in tandem with the easy communications interface, not unlike Zendesk ,and some of the …
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
HelpSpot
Incident and problem management
Comparison of Incident and problem management features of HelpSpot
Feature
HelpSpot
9.0
1 Ratings
9% above category average
Organize and prioritize service tickets
9.01 Ratings
Ticket creation and submission
9.01 Ratings
Ticket response
9.01 Ratings
Self Help Community
Comparison of Self Help Community features of HelpSpot
Feature
HelpSpot
9.0
1 Ratings
12% above category average
Internal knowledge base
9.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of HelpSpot
HelpSpot is well suited for streamlining support ticketing within the organization. By providing a single point of contact to email for support, we were able to increase response time and case resolution by approximately 30% through the increased efficiency of ticket routing via workflows and the ability for IT support staff to grab tickets from the queue instead of having them pile up in a mailbox that contains other emails as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
HelpSpot was great for organization. Having different queues allowed each of my team members to organize their conversations with the customer and quickly retrieve the history of the ticket.
HelpSpot is a fairly simple tool that has a friendly user interface. With it's more modern look, it made it easier for me personally to navigate and train team members on how to use it successfully.
HelpSpot allowed our team to view the responses section, which allowed our team to cut down on the time we spent responding to a ticket.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
HelpSpot appears to be more of an old-school product but much of the recent technology is running under the surface. It has much of the compexity and customization available with Jira in tandem with the easy communications interface, not unlike Zendesk ,and some of the potential archival intelligence (in the works) of Fogbugz
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
