HelpSpot

HelpSpot Competitors and Alternatives

About TrustRadius Scoring
Score 9.0 out of 100

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Most Commonly Compared to HelpSpot

Best HelpSpot Alternatives for Small Businesses

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

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Popular Integrations

There is not enough information to display integrations.

NinjaOne

About TrustRadius Scoring
Score 9.2 out of 100

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Zoho Desk

About TrustRadius Scoring
Score 9.0 out of 100

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

LiveChat

About TrustRadius Scoring
Score 8.9 out of 100

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

LiveAgent

About TrustRadius Scoring
Score 8.8 out of 100

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. The vendor states users can increase productivity by taking advantage of its customer segmentation, automation, built-in CRM, and a powerful analytics package, as well as gamification features. They invite users to discover over 180+ help desk features, and 200+…

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

Intercom

About TrustRadius Scoring
Score 8.5 out of 100

Intercom is a Customer Communications Platform that powers in-context exchanges in order to drive an unparalleled user experience that engages customers across their lifecycle.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

Freshdesk

About TrustRadius Scoring
Score 8.5 out of 100

What is Freshdesk? Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI…

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

Desk.com

About TrustRadius Scoring
Score 8.3 out of 100

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce. It is no longer sold. Desk.com collects and organizes all of an organization’s customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives business simple tools to effectively respond to their customers. Desk.com is a Salesforce product and provides seamless integration with Salesforce CRM. Desk.com is designed to help businesses take control of their customer…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Best HelpSpot Alternatives for Medium-sized Companies

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

NinjaOne

About TrustRadius Scoring
Score 9.2 out of 100

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Zoho Desk

About TrustRadius Scoring
Score 9.0 out of 100

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

LiveChat

About TrustRadius Scoring
Score 8.9 out of 100

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

LiveAgent

About TrustRadius Scoring
Score 8.8 out of 100

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. The vendor states users can increase productivity by taking advantage of its customer segmentation, automation, built-in CRM, and a powerful analytics package, as well as gamification features. They invite users to discover over 180+ help desk features, and 200+…

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

SysAid

About TrustRadius Scoring
Score 8.6 out of 100

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

  • Change management
  • Incident and problem management
  • ITSM asset management

Popular Integrations

There is not enough information to display integrations.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • Change management
  • ITSM asset management
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Freshdesk

About TrustRadius Scoring
Score 8.5 out of 100

What is Freshdesk? Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI…

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Intercom

About TrustRadius Scoring
Score 8.5 out of 100

Intercom is a Customer Communications Platform that powers in-context exchanges in order to drive an unparalleled user experience that engages customers across their lifecycle.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Best HelpSpot Alternatives for Enterprises

LiveChat

About TrustRadius Scoring
Score 8.9 out of 100

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

SysAid

About TrustRadius Scoring
Score 8.6 out of 100

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

  • Change management
  • Incident and problem management
  • ITSM asset management

Popular Integrations

There is not enough information to display integrations.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • Change management
  • ITSM asset management
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Kustomer

About TrustRadius Scoring
Score 8.4 out of 100

Kustomer is a CRM built on customer service intended to be a one stop shop for support across several platforms, including online chat, phone, email and social media. By using AI automation for self service options and matching customers with agents based on their needs, Kustomer aims to make resolution faster and easier for everyone.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search,…

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

Higher Rated Features

  • Incident and problem management
  • Change management
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

Desk.com

About TrustRadius Scoring
Score 8.3 out of 100

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce. It is no longer sold. Desk.com collects and organizes all of an organization’s customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives business simple tools to effectively respond to their customers. Desk.com is a Salesforce product and provides seamless integration with Salesforce CRM. Desk.com is designed to help businesses take control of their customer…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.