What users are saying about
1 Rating
11 Ratings
1 Rating
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Score 9 out of 100
11 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

HitsLink

If you're looking for a comprehensive, user-friendly web analytics tool, you should definitely consider Hitslink. Before you subscribe to the software, take a test run on their Demo version of the site, as it behaves exactly like the full professional version. The biggest disadvantage is that Google+ registered users' search engine traffic data will be mostly (if not completely) blocked. However, this drawback is rarely a significant hindrance to analyzing your website's traffic, but it is something to be aware of.
Reece W. Freeman | TrustRadius Reviewer

SessionCam

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.
Amin Shawki | TrustRadius Reviewer

Pros

HitsLink

  • View website traffic stats and trends in user-friendly charts, graphs, and lists.
  • Easily parses out website users by search engine, search term, geographic location, referral website, and other specific characteristics.
  • Shows which websites users are coming from, what pages on your site they've landed on and which ones they leave your site from.
  • Gives statistics on how long users are viewing specific pages, which allows for the analyzing of the effectiveness of each webpage on a website.
  • Easily view real-time as well as long-term traffic statistics
Reece W. Freeman | TrustRadius Reviewer

SessionCam

  • They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
  • Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
  • Consulting hours are helpful for a third-party audit.
Anonymous | TrustRadius Reviewer

Cons

HitsLink

  • Specific information such as search term and geographic location is blocked for users coming into your site through Google who are also signed into a Google+ account, making it increasingly more difficult to analyze trends as more and more people acquire Google+ accounts. This is part of Google's strategy to make companies pay them directly through their Google Analytics software, and it is working against services like Hitslink.
Reece W. Freeman | TrustRadius Reviewer

SessionCam

  • It would be great if the tool had ways to quantify more specific observations
  • The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
  • The reporting facility is not very easy to understand and it might be able to provide more than what is visible
  • The sessions do not record third party tools like live chat, surveys, etc
Debora Ramos | TrustRadius Reviewer

Likelihood to Renew

HitsLink

HitsLink 9.0
Based on 1 answer
Hitslink is as useful as it is user-friendly. I haven't seen another website analytics tool as comprehensive and at the same time straightforward as this service. The only downside of Hitslink is Google's blocking of information from its registered Google+ users to the software. As Google+ continues to reign in more of the population, I can see this being a significant problem for Hitslink to overcome. However, there is still a vast majority of search engine users whose actions are visible through Hitslink, and as long as this stays the case, the service will be an invaluable tool for website administrators.
Reece W. Freeman | TrustRadius Reviewer

SessionCam

No score
No answers yet
No answers on this topic

Usability

HitsLink

HitsLink 9.0
Based on 1 answer
The service is incredibly intuitive and very easy to learn. The only drawback is not having a mobile-optimized website to easily view website reports on the go. But on a PC or Mac, Hitslink is as user friendly as it gets. I have yet to see a navigation system on any SaaS website that makes a service that is this comprehensive seem so straight-forward.
Reece W. Freeman | TrustRadius Reviewer

SessionCam

No score
No answers yet
No answers on this topic

Support Rating

HitsLink

No score
No answers yet
No answers on this topic

SessionCam

SessionCam 8.7
Based on 3 answers
Very good support and super helpful implementation specialists.
Amin Shawki | TrustRadius Reviewer

Alternatives Considered

HitsLink

No answers on this topic

SessionCam

SessionCam at the time of our evaluation seemed to offer a much more comprehensive set of functionality than the others to help narrow down the bugs and potential issues. It also offers consulting hours, which helps a small team like ours tremendously to find the actual issues and provide us with objective feedback, and keep us up-to-date with best practices. Unless you have a dedicated CRO person on your team in a larger company whose sole responsibility is to identify issues, it is difficult to fully utilize these tools without consulting hours because there is simply so much data.
Anonymous | TrustRadius Reviewer

Return on Investment

HitsLink

  • Faster lead conversion
  • Improvement of the effectiveness of landing pages (and all webpages on our sites for that matter)
  • Increased employee efficiency by allowing us to make targeted changes to webpages in real time
Reece W. Freeman | TrustRadius Reviewer

SessionCam

  • From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
  • It's a great tool to give evidence to facts
  • Understanding the issues helps us with understanding the urgency of fixing them
Debora Ramos | TrustRadius Reviewer

Screenshots

HitsLink

Pricing Details

HitsLink

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HitsLink Editions & Modules

Edition
10,000 Page Views$19.95
25,000 Page Views$24.95
50,000 Page Views$29.95
    Additional Pricing Details

    SessionCam

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    SessionCam Editions & Modules

    Additional Pricing Details

    Add comparison