What users are saying about
1 Rating
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Score 9 out of 100
12 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • HitsLink and SessionCam now part of Glassbox are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

HitsLink

90%
1 Rating
9.0

SessionCam now part of Glassbox

90%
4 Ratings

Likelihood to Renew

9.0

HitsLink

90%
1 Rating

SessionCam now part of Glassbox

N/A
0 Ratings

Usability

9.0

HitsLink

90%
1 Rating

SessionCam now part of Glassbox

N/A
0 Ratings

Support Rating

HitsLink

N/A
0 Ratings
8.6

SessionCam now part of Glassbox

86%
4 Ratings

Likelihood to Recommend

Net Applications

If you're looking for a comprehensive, user-friendly web analytics tool, you should definitely consider Hitslink. Before you subscribe to the software, take a test run on their Demo version of the site, as it behaves exactly like the full professional version. The biggest disadvantage is that Google+ registered users' search engine traffic data will be mostly (if not completely) blocked. However, this drawback is rarely a significant hindrance to analyzing your website's traffic, but it is something to be aware of.
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Discontinued Products

SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.
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Pros

Net Applications

  • View website traffic stats and trends in user-friendly charts, graphs, and lists.
  • Easily parses out website users by search engine, search term, geographic location, referral website, and other specific characteristics.
  • Shows which websites users are coming from, what pages on your site they've landed on and which ones they leave your site from.
  • Gives statistics on how long users are viewing specific pages, which allows for the analyzing of the effectiveness of each webpage on a website.
  • Easily view real-time as well as long-term traffic statistics
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Discontinued Products

  • Session replay.
  • Integration with Google Analytics.
  • Struggle score.
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Cons

Net Applications

  • Specific information such as search term and geographic location is blocked for users coming into your site through Google who are also signed into a Google+ account, making it increasingly more difficult to analyze trends as more and more people acquire Google+ accounts. This is part of Google's strategy to make companies pay them directly through their Google Analytics software, and it is working against services like Hitslink.
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Discontinued Products

  • They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
  • It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.
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Pricing Details

HitsLink

Starting Price

$20 per month

Editions & Modules

HitsLink editions and modules pricing
EditionModules
10,000 Page Views$19.951
25,000 Page Views$24.952
50,000 Page Views$29.953

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

SessionCam now part of Glassbox

Starting Price

Editions & Modules

SessionCam now part of Glassbox editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    Net Applications

    Hitslink is as useful as it is user-friendly. I haven't seen another website analytics tool as comprehensive and at the same time straightforward as this service. The only downside of Hitslink is Google's blocking of information from its registered Google+ users to the software. As Google+ continues to reign in more of the population, I can see this being a significant problem for Hitslink to overcome. However, there is still a vast majority of search engine users whose actions are visible through Hitslink, and as long as this stays the case, the service will be an invaluable tool for website administrators.
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    Discontinued Products

    No answers on this topic

    Usability

    Net Applications

    The service is incredibly intuitive and very easy to learn. The only drawback is not having a mobile-optimized website to easily view website reports on the go. But on a PC or Mac, Hitslink is as user friendly as it gets. I have yet to see a navigation system on any SaaS website that makes a service that is this comprehensive seem so straight-forward.
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    Discontinued Products

    No answers on this topic

    Support Rating

    Net Applications

    No answers on this topic

    Discontinued Products

    Very good support and super helpful implementation specialists.
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    Alternatives Considered

    Net Applications

    No answers on this topic

    Discontinued Products

    I have never used any other similar tool and I am happy to say they proved exactly what we need.
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    Return on Investment

    Net Applications

    • Faster lead conversion
    • Improvement of the effectiveness of landing pages (and all webpages on our sites for that matter)
    • Increased employee efficiency by allowing us to make targeted changes to webpages in real time
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    Discontinued Products

    • Allowed us to improve our website in-house
    • Relatively low cost solution
    • Customer engagement and sales on website increased
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    Screenshots

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