What users are saying about
11 Ratings
1 Rating
11 Ratings
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Score 6.9 out of 100
1 Rating
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Score 10 out of 100

Feature Set Ratings

    Incident and problem management

    2.3

    Hiver

    23%

    KROCK

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.6
    16%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.5

    Hiver

    35%

    KROCK

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.5
    35%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • KROCK is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    1.7

    Hiver

    17%
    3 Ratings
    10.0

    KROCK

    100%
    1 Rating

    Usability

    3.0

    Hiver

    30%
    1 Rating

    KROCK

    N/A
    0 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    10.0

    KROCK

    100%
    1 Rating

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    KROCK

    I would recommend KROCK to those in the creative industry who struggle with keeping client communication neat, missing deadlines, and spending too much time on project management rather than focusing on their result. KROCK is a good backend system for the creative process.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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    KROCK

    • Good usability--for clients, the team, and freelancers
    • The feedback feature is useful--it reduced client communication errors substantially
    • Provides transparency and insight into the work process for my clients
    • Ability to create different versions and present each of them to the clients
    • Relevant step sequence and project dashboard
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    KROCK

    No answers on this topic

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    KROCK

    Starting Price

    $0 per team

    Editions & Modules

    KROCK editions and modules pricing
    EditionModules
    Trial01
    Solo9,992
    Plus693
    Pro994
    EnterpriseCustom5

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Save 20% on any plans, when you choose annual billing

    Usability

    Hiver

    Easy to use
    Read full review

    KROCK

    No answers on this topic

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    KROCK

    There is an online support chat available. And the KROCK team reached out to me for detailed feedback on the platform and suggestions for improvements, which is truly considerate of them. They are always very kind, positive, and easy to ask for help, which is a pleasure.
    Read full review

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    KROCK

    Easier to use for our clients, which is important, as many of our clients only use the application for a short time and don't care to invest too much time or energy to learn the features. It has a clean and reliable dashboard and overall user interface.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    KROCK

    • Saves a lot of time in communication, documentation, and project management
    Read full review

    Screenshots

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