What users are saying about
6 Ratings
1 Rating
6 Ratings
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Score 9.7 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

KROCK

I would recommend KROCK to those in the creative industry who struggle with keeping client communication neat, missing deadlines, and spending too much time on project management rather than focusing on their result. KROCK is a good backend system for the creative process.
Martin Alternes | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
KROCK
Organize and prioritize service tickets
Hiver
8.7
KROCK
Ticket creation and submission
Hiver
9.1
KROCK
Ticket response
Hiver
9.1
KROCK

Multi-Channel Help

Hiver
9.1
KROCK
Email support
Hiver
9.1
KROCK

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

KROCK

  • Good usability--for clients, the team, and freelancers
  • The feedback feature is useful--it reduced client communication errors substantially
  • Provides transparency and insight into the work process for my clients
  • Ability to create different versions and present each of them to the clients
  • Relevant step sequence and project dashboard
Martin Alternes | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

KROCK

No answers on this topic

Support Rating

Hiver

No score
No answers yet
No answers on this topic

KROCK

KROCK 10.0
Based on 1 answer
There is an online support chat available. And the KROCK team reached out to me for detailed feedback on the platform and suggestions for improvements, which is truly considerate of them. They are always very kind, positive, and easy to ask for help, which is a pleasure.
Martin Alternes | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

KROCK

Easier to use for our clients, which is important, as many of our clients only use the application for a short time and don't care to invest too much time or energy to learn the features. It has a clean and reliable dashboard and overall user interface.
Martin Alternes | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

KROCK

  • Saves a lot of time in communication, documentation, and project management
Martin Alternes | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

KROCK

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KROCK Editions & Modules

Edition
Trial$01
Solo$9,992
Plus$693
Pro$993
EnterpriseCustom3
  1. per team
  2. per user
  3. per team
Additional Pricing Details
Save 20% on any plans, when you choose annual billing

Rating Summary

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