KROCK--the project management tool for all our needs within production of animation
June 19, 2021

KROCK--the project management tool for all our needs within production of animation

Martin Alternes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with KROCK

I run an animation studio and use KROCK for project management and client communication.


We also use KROCK as a selling point: It allows clients to be on top of everything that is happening in the work process of their project and have control and predictability of what an end project would be like in the early stages. The feature to leave visual feedback and present different versions to clients is helpful.


KROCK is user friendly with a less-is-more approach, coherent step sequence, and overall project dashboard. The clients don't have any problem with navigating the platform and actually like using it.

  • Good usability--for clients, the team, and freelancers
  • The feedback feature is useful--it reduced client communication errors substantially
  • Provides transparency and insight into the work process for my clients
  • Ability to create different versions and present each of them to the clients
  • Relevant step sequence and project dashboard
  • Saves a lot of time in communication, documentation, and project management
Easier to use for our clients, which is important, as many of our clients only use the application for a short time and don't care to invest too much time or energy to learn the features. It has a clean and reliable dashboard and overall user interface.

Do you think KROCK delivers good value for the price?

Yes

Are you happy with KROCK's feature set?

Yes

Did KROCK live up to sales and marketing promises?

Yes

Did implementation of KROCK go as expected?

Yes

Would you buy KROCK again?

Yes

I would recommend KROCK to those in the creative industry who struggle with keeping client communication neat, missing deadlines, and spending too much time on project management rather than focusing on their result.

KROCK is a good backend system for the creative process.


KROCK Support

There is an online support chat available. And the KROCK team reached out to me for detailed feedback on the platform and suggestions for improvements, which is truly considerate of them. They are always very kind, positive, and easy to ask for help, which is a pleasure.


ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I have not bought premium support and see no reason to.