Hiver vs. Matterport

One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

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Matterport is very well suited for showing what a space looks like without having to have contractors, designers, or clients on-site multiple times. We have used Matterport to send out existing and current information to help with bidding, design, and construction documentation. The Matterport app does not do as well on the outside of a building where there are not a lot of differences in-between scans. Matterport does work very well for interior spaces, homes, and businesses.

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• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

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• Easy to capture the space.
• Easy to use and very intuitive.
• Easy to demonstrate to potential clients.

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• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

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• The Matterport Capture app has some bugs and issues where some scans don't align well and additional time is needed re-scan in the same location multiple times.

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Easy to use

Support is there, can be slow at times.

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

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We have looked at other, "Matterport like" products. One of the greatest advantages Matterport has over the other products we have reviewed is the ability to automatically create 3d walkthroughs and host the walkthroughs where we need them. Many of the "Matterport like" apps focus on Showing existing homes and spaces. We have used Matterport for this purpose but our primary use is to show the process of a construction project from the beginning, throughout, and to the finished product.

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• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

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• We have been investing in our solution and look forward to positive returns in 2022.

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