Hiver vs. Ryver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Incentivized

It works well for teams to discuss projects and have conversations categorized within clients. It allows us to share most file types. It has a video call feature, but it is not as sophisticated as Zoom or other products.

Incentivized

• It's easy to set up, and manage ongoing.
• The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
• It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

Incentivized

• Sorts conversations
• Available as a desktop and mobile app
• Visually unconfusing

Incentivized

• There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Incentivized

• The mobile app does not work as well as the desktop
• Notifications of posts within topics are not as obvious as those at the forum level
• We should be able to define what different file types are opened in

Incentivized

Easy to use

Support is there, can be slow at times.

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

Incentivized

We found Slack a bit unintuitive.

Incentivized

• Hiver has increased the efficiency by which we address emailed questions and concerns.
• Hiver increases transparency between team members.
• Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Incentivized

• It makes communicating across locations much easier
• It makes looking back on previous conversations much easier

Incentivized