What users are saying about
6 Ratings
5 Ratings
6 Ratings
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Score 9.7 out of 100
5 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Thryv

The communication with this platform change all aspects of my company.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Thryv
Organize and prioritize service tickets
Hiver
8.8
Thryv
Ticket creation and submission
Hiver
9.1
Thryv
Ticket response
Hiver
9.1
Thryv

Multi-Channel Help

Hiver
9.1
Thryv
Email support
Hiver
9.1
Thryv

Email & Online Marketing

Hiver
Thryv
8.7
Dynamic content
Hiver
Thryv
9.0
Ability to test dynamic content
Hiver
Thryv
10.0
Landing pages
Hiver
Thryv
10.0
Mobile optimization
Hiver
Thryv
6.2
Email deliverability reporting
Hiver
Thryv
7.5
List management
Hiver
Thryv
9.0
Triggered drip sequences
Hiver
Thryv
9.0

Lead Management

Hiver
Thryv
8.5
Lead nurturing
Hiver
Thryv
10.0
Data quality management
Hiver
Thryv
7.3
Automated sales alerts and tasks
Hiver
Thryv
8.3

Campaign Management

Hiver
Thryv
9.0
Calendaring
Hiver
Thryv
8.0
Event/webinar marketing
Hiver
Thryv
10.0

Social Media Marketing

Hiver
Thryv
7.0
Social sharing and campaigns
Hiver
Thryv
10.0
Social profile integration
Hiver
Thryv
4.0

Reporting & Analytics

Hiver
Thryv
5.0
Dashboards
Hiver
Thryv
9.0
Standard reports
Hiver
Thryv
4.0
Custom reports
Hiver
Thryv
2.0

Platform & Infrastructure

Hiver
Thryv
8.1
Role-based workflow & approvals
Hiver
Thryv
8.0
Customizability
Hiver
Thryv
8.3

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Thryv

  • Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
  • The Platform is too complex and is only for small business owners.
  • We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

Thryv

Thryv 8.5
Based on 3 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv Editions & Modules

Additional Pricing Details

Rating Summary

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