What users are saying about
6 Ratings
1 Rating
6 Ratings
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Score 9.7 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

WorkRooms

It's good for small, agile projects.
Claudia Leeb | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
WorkRooms
Organize and prioritize service tickets
Hiver
8.8
WorkRooms
Ticket creation and submission
Hiver
9.1
WorkRooms
Ticket response
Hiver
9.1
WorkRooms

Multi-Channel Help

Hiver
9.1
WorkRooms
Email support
Hiver
9.1
WorkRooms

Project Management

Hiver
WorkRooms
6.4
Task Management
Hiver
WorkRooms
9.1
Scheduling
Hiver
WorkRooms
5.5
Mobile Access
Hiver
WorkRooms
3.6
Search
Hiver
WorkRooms
5.5
Visual planning tools
Hiver
WorkRooms
8.2

Communication

Hiver
WorkRooms
4.8
Notifications
Hiver
WorkRooms
3.6
Discussions
Hiver
WorkRooms
4.5
Internal knowledgebase
Hiver
WorkRooms
6.4

File Sharing & Management

Hiver
WorkRooms
5.8
Versioning
Hiver
WorkRooms
3.6
Video files
Hiver
WorkRooms
5.5
Audio files
Hiver
WorkRooms
5.5
Document collaboration
Hiver
WorkRooms
6.4
Access control
Hiver
WorkRooms
8.2
Advanced security features
Hiver
WorkRooms
4.5
Device sync
Hiver
WorkRooms
7.3

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

WorkRooms

  • Task management
  • File management using tags and simple search
  • Adding external users for a restricted set of information
Claudia Leeb | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

WorkRooms

  • The notification system needs to be improved
Claudia Leeb | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

WorkRooms

Claudia Leeb | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

WorkRooms

  • Can't really nail that...
Claudia Leeb | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

WorkRooms

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WorkRooms Editions & Modules

Additional Pricing Details

Rating Summary

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