What users are saying about
11 Ratings
3 Ratings
11 Ratings
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Score 6.6 out of 100
3 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    WorkRooms

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    WorkRooms

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Project Management

    Hiver

    Feature Set Not Supported
    N/A
    6.8

    WorkRooms

    68%
    WorkRooms ranks higher in 5/5 features

    Task Management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Scheduling

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Mobile Access

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Search

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Visual planning tools

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Communication

    Hiver

    Feature Set Not Supported
    N/A
    5.3

    WorkRooms

    53%
    WorkRooms ranks higher in 4/4 features

    Chat

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Notifications

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Discussions

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    File Sharing & Management

    Hiver

    Feature Set Not Supported
    N/A
    6.9

    WorkRooms

    69%
    WorkRooms ranks higher in 7/7 features

    Versioning

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Video files

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Audio files

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Document collaboration

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Access control

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Device sync

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • WorkRooms is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    7.0

    WorkRooms

    70%
    2 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating

    WorkRooms

    N/A
    0 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating

    WorkRooms

    N/A
    0 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    CELUM

    If you are debating how on getting an easy to use or more advanced solution. I would recommend going for WorkRooms. It has the perfect balance that you are looking for. It is very easy for small companies that want to grow and make it easy for employees and costumers.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    CELUM

    • Task management
    • File management using tags and simple search
    • Adding external users for a restricted set of information
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    CELUM

    • Finding it online
    • Downloading it
    • Subscribing/buying
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WorkRooms

    Starting Price

    $0

    Editions & Modules

    WorkRooms editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Hiver

      Easy to use
      Read full review

      CELUM

      No answers on this topic

      Support Rating

      Hiver

      Support is there, can be slow at times.
      Read full review

      CELUM

      No answers on this topic

      Alternatives Considered

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      CELUM

      Read full review

      Return on Investment

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      CELUM

      • More productivity
      • More spare time
      • Not accessible on phones
      Read full review

      Screenshots

      Add comparison