TrustRadius

HouseCall Pro vs. WorkWave Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HouseCall Pro
Score 9.6 out of 10
N/A
HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.
$65
per month 1 user
WorkWave Service
Score 9.1 out of 10
N/A
WorkWave, an IFS company, offers field service management for smaller entities (WorkWave Service) and for enterprise field service companies (ServMan). The services can include marketing (WorkWave Marketing) and WorkWave Payments payment processing system.N/A
Pricing
HouseCall ProWorkWave Service
Editions & Modules
Website Builder
$25
per month/add on
Additional Users
$30
per user/per month
Sales Proposal Tool
$40
per month/add on
Recurring Servicing Plans
$40
per month/add on
Start
$65
per month
Grow
$149
per month
Manage
$229
per month
XL
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
HouseCall ProWorkWave Service
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
HouseCall ProWorkWave Service
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
HouseCall ProWorkWave Service
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.6 out of 10
Jotform
Jotform
Score 8.6 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.8 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HouseCall ProWorkWave Service
Likelihood to Recommend
7.0
(2 ratings)
9.0
(1 ratings)
User Testimonials
HouseCall ProWorkWave Service
Likelihood to Recommend
HouseCall Pro
[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs
SH
Sarah Hooley
Office Manager
Read full review
WorkWave
WorkWave Service is great for a company that can integrate it with their software for credit card processing. I feel that it can work for companies of any size. However, finding individual transactions is time-consuming. If you are a company that will need to search for transactions, it is not as easy as putting in search criteria. You have to select a date range then search through all transactions for that range, you can sort, but it can still take some time. WorkWave Service handles our workload very well and we have minimal issues with the product and the customer service.
SB
Summer Blaney-Smith
Accounting Clerk
Read full review
Pros
HouseCall Pro
  • Online Booking
  • Instant credit card funding
  • Customer Text Notifications
Ben Borenstein | TrustRadius Reviewer
Ben Borenstein
Electrical Contractor
Read full review
WorkWave
  • Sends timely reporting
  • Responsive troubleshooting team
  • Uses feedback to improve product
SB
Summer Blaney-Smith
Accounting Clerk
Read full review
Cons
HouseCall Pro
  • Job costing
  • QBO integration
  • Reporting
SH
Sarah Hooley
Office Manager
Read full review
WorkWave
  • Not easy or fast to locate individual transactions in the portal
  • Too many steps to view customer details
  • More user-friendly report generation in portal would be great
SB
Summer Blaney-Smith
Accounting Clerk
Read full review
Alternatives Considered
HouseCall Pro
Much easier to use.
Ben Borenstein | TrustRadius Reviewer
Ben Borenstein
Electrical Contractor
Read full review
WorkWave
No answers on this topic
Return on Investment
HouseCall Pro
  • Negative is time lost fixing books.
  • Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
  • [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.
SH
Sarah Hooley
Office Manager
Read full review
WorkWave
  • They have allowed us to continue accepting online and over the phone payments with no issues
  • We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds
  • ROI is acceptable
SB
Summer Blaney-Smith
Accounting Clerk
Read full review
ScreenShots