Huawei eSpace Contact Center (eSpace CC) vs. NICE CXone
Huawei eSpace Contact Center (eSpace CC) vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Huawei eSpace CC | N/A | Huawei eSpace Contact Center (CC) is a call center software offering from Huawei Technologies. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Huawei eSpace Contact Center (eSpace CC) | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Huawei eSpace Contact Center (eSpace CC) | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Huawei eSpace Contact Center (eSpace CC) | NICE CXone | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Huawei eSpace Contact Center (eSpace CC) | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Huawei eSpace Contact Center (eSpace CC) | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Huawei eSpace Contact Center (eSpace CC) | NICE CXone | |
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Likelihood to Recommend | Huawei Technologies No answers on this topic | NICE Systems |
Pros | Huawei Technologies No answers on this topic | NICE Systems |
Cons | Huawei Technologies No answers on this topic | NICE Systems |
Likelihood to Renew | Huawei Technologies No answers on this topic | NICE Systems |
Usability | Huawei Technologies No answers on this topic | NICE Systems |
Reliability and Availability | Huawei Technologies No answers on this topic | NICE Systems |
Performance | Huawei Technologies No answers on this topic | NICE Systems |
Support Rating | Huawei Technologies No answers on this topic | NICE Systems |
In-Person Training | Huawei Technologies No answers on this topic | NICE Systems |
Online Training | Huawei Technologies No answers on this topic | NICE Systems |
Implementation Rating | Huawei Technologies No answers on this topic | NICE Systems |
Alternatives Considered | Huawei Technologies No answers on this topic | NICE Systems |
Scalability | Huawei Technologies No answers on this topic | NICE Systems |
Return on Investment | Huawei Technologies No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |