HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.
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Samsara Equipment Monitoring
Score 8.5 out of 10
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Samsara offers an Equipment Monitoring suite for companies across industries, to provide visibility into asset usage, location, security, maintenance, and with billing and job costing utilities.
EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
The best part about the software is its openness to integration. With a flexible API, we integrated a lot of modules with the software, thus ensuring the safety of history/records as per our needs without having to pay more for customization. The system is not only user-friendly but well thought out. The ease of access to the system leads to lower training costs and ensures that the team is chunking out savings and driving efficiencies throughout. Since Samsara does not discriminate on the minimum number of vehicles/assets that are to be tracked, it makes it far easier to utilize. However, on things to improve - Samsara can have the software tweaked to cater to more than the construction industry, whereby companies such as us who are into multiple domains can benefit from the same. Also, if there were a one-time cost for availing services, it would mean the world to clients like us!
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM, IBM Maximo, etc. It may be best to include it as part of the options assessed for a solution to consider.
Great software for managing and tracking assets, identifying maintenance/breakdowns in assets, and ensuring the best productivity per asset. Cost analysis benefit / Service provision for 1 unit as well - which is good enough for testing purposes Ease of use, dashboards are easy to view and understand Comprehensive collection of data - presentation of information in required format Limitation on flexible use of API, thus leading to repetition of information/data leading to inefficient hours Flexibility in the units provided/not much to do in terms of modification of assets, its just a plug and play system.
Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this.
Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments.
The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices.
