Likelihood to Recommend I can say it is not only good but it is best Automation tool ever. Its streamline our business project and with web based solution it allows my team to document existing or new processes using process mapping capabilities. It provides powerful analytics and it is easy to use via online. I personally feel it is very intutive. For less Appropriate I can say only in terms of integration perspective with different CRM tools. Rest is all good!!!!
Read full review It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.
Read full review Pros Easy to create process diagrams quickly, while collaborating with others. Create linkages to sub-processes and other workflows. Track activities using metadata such as which IT systems are utilized. Use the glossary terms to find where different roles or systems are involved in processes throughout your org. Read full review Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail. Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules. A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable. Read full review Cons In particular, we have had problems with the availability of the service because the platform frequently crashed. Is not easy to pull some indicators. We would like to be able to see a different interface, long ago with the same. Payment process is not easy. Read full review Live readings would be nice. Easier to maneuver Work with all systems with the press of one keystroke Read full review Likelihood to Renew As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency
Read full review Support Rating I have gotten great response for the very few times I needed support.
Read full review We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.
Read full review Alternatives Considered Blueworks Live was part of a project deal. We did not keep it after the project. We found there are many solutions offering similar or superior capabilities - the fact that Blueworks does not fully support the universal BPMN standard was a big letdown for us. The pricing also did not make sense as a standalone solution.
Read full review I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.
Read full review Return on Investment Made real time collaberation easier. Overall saving us valueable time. Excellent version control. Saving us time and helping us avoid mistakes / inaccuranies from using out of date documents. Simple and Ease to use from a web broswer reducing the need for extra servers to store the data. Read full review Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow Read full review ScreenShots