What users are saying about
1 Rating
15 Ratings
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Score 9.4 out of 100
1 Rating
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Score 8 out of 100

Attribute Ratings

  • IBM Case Manager and NeoCase are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

IBM Case Manager

80%
1 Rating
8.0

NeoCase

80%
1 Rating

Likelihood to Recommend

IBM

It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
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NeoCase

Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
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Pros

IBM

  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
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NeoCase

  • Neocase allows for case tracking and metrics reporting.
  • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
  • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
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Cons

IBM

  • Integration with IBM BPM.
  • Integration with Cloud
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NeoCase

  • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
  • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
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Pricing Details

IBM Case Manager

Starting Price

Editions & Modules

IBM Case Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NeoCase

    Starting Price

    $100 per month

    Editions & Modules

    NeoCase editions and modules pricing
    EditionModules
    Neocase$100.001

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    IBM

    IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
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    NeoCase

    No answers on this topic

    Return on Investment

    IBM

    • We have been seeing organizations who implemented ICM had faster processing of their transactions.
    • We have been seeing organizations who implemented ICM found improved customer service
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    NeoCase

    • Transition to Shared Service environment for 32 entities
    • Streamlined request management
    • User satisfaction
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