What users are saying about
1 Rating
14 Ratings
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Score 8.9 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

IBM Case Manager

Having worked with IBM Case Manager for around 4 years and seen multiple projects go live and supported in live using Case Manager, I would safely say that Case Manager (depending on the physical architecture) can be a very stable solution for entities that have many workflows that usually need customization, and will do the task required efficiently. This is definitely based on the skill of the development team, but if you know it well enough you can get good results out of it.
Ahmed Anwar Nasr | TrustRadius Reviewer

NeoCase

Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
Anonymous | TrustRadius Reviewer

Pros

IBM Case Manager

  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
Anonymous | TrustRadius Reviewer

NeoCase

  • Neocase allows for case tracking and metrics reporting.
  • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
  • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
Anonymous | TrustRadius Reviewer

Cons

IBM Case Manager

  • User experience
  • Developer experience
  • Deployment model
Ahmed Anwar Nasr | TrustRadius Reviewer

NeoCase

  • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
  • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IBM Case Manager

IBM Case Manager 4.0
Based on 1 answer
Even though we have great experience developing, maintaining, and supporting applications developed on Case Manager, IBM is starting to kill this product in favor of IBM BPM. BPM provides more or less the same functionalities we use from Case Manager, so we started shifting sales towards the new product to benefit from continued support.
Ahmed Anwar Nasr | TrustRadius Reviewer

NeoCase

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM Case Manager

IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
Anonymous | TrustRadius Reviewer

NeoCase

No answers on this topic

Return on Investment

IBM Case Manager

  • We have been seeing organizations who implemented ICM had faster processing of their transactions.
  • We have been seeing organizations who implemented ICM found improved customer service
Anonymous | TrustRadius Reviewer

NeoCase

  • Transition to Shared Service environment for 32 entities
  • Streamlined request management
  • User satisfaction
Anonymous | TrustRadius Reviewer

Pricing Details

IBM Case Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Case Manager Editions & Modules

Additional Pricing Details

NeoCase

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NeoCase Editions & Modules

Edition
Neocase$100.001
  1. Per Month
Additional Pricing Details

Add comparison