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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Kubecost

    Score7.7 out of 10
    N/AIBM Kubecost is a self-hosted Kubernetes cost visibility and optimization platform that provides real-time insights to help teams reduce cloud spend and scale cost efficiently.

    $449

    per month 100 nodes

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    IBM KubecostMiContact Center
    Editions & Modules
    Business
    $449
    per month 100 nodes
    Enterprise
    Custom Quote
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    IBM KubecostMiContact Center
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    IBM KubecostMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of IBM Kubecost and MiContact Center
    Feature
    IBM Kubecost
    -
    Ratings
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    Agent dashboard00 Ratings9.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings8.42 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Predictive dialing00 Ratings7.52 Ratings
    Interactive voice response00 Ratings9.52 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of IBM Kubecost and MiContact Center
    Feature
    IBM Kubecost
    -
    Ratings
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    Inbound call routing00 Ratings8.52 Ratings
    Omnichannel inbound routing00 Ratings9.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.52 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings9.01 Ratings
    Live reporting00 Ratings9.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    Best Alternatives
    IBM KubecostMiContact Center
    Small Businesses
    No answers on this topic
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    No answers on this topic
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    No answers on this topic
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM KubecostMiContact Center
    Likelihood to Recommend
    7.5
    (4 ratings)
    9.5
    (2 ratings)
    Usability
    7.3
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM KubecostMiContact Center
    Likelihood to Recommend
    Apptio an IBM Company
    We have a Kubernetes cluster spread across multiple cloud providers, including AWS, Google, and Azure. Kubecost consolidates data from all the providers and gives us insights. So instead of jumping between individual dashboards, Kubecost shows everything in one place. It helps us in right-sizing the cluster, which directly saves us costs. Although it gives us cluster insights, we still need to take action manually. It also provides insight into the Kube cluster only, but actual costs depend on other components as well, including databases, storage, etc.
    Incentivized
    Read full review
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review
    Pros
    Apptio an IBM Company
    • Show namespace level cost and usage
    • Allow rightisizibg At namespace level
    • Show effectiveness of current resources allocation
    Incentivized
    Read full review
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Read full review
    Cons
    Apptio an IBM Company
    • I think there is room for improvement in IBM Kubecost if you Streamline IBM Kubecost more with AWS cost explorer
    Incentivized
    Read full review
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Read full review
    Usability
    Apptio an IBM Company
    Our engineers liked the devops dashboard and the initial deployment was very fast which meant the cost-allocation data was available right after deployment which the team further customized and enhanced based on our needs. Version 3.0 fixed a lot of concerns with the backend responsiveness, especially when running heavy multi-cluster api calls
    Incentivized
    Read full review
    Mitel Networks Corporation
    No answers on this topic
    Alternatives Considered
    Apptio an IBM Company
    Among competitors, IBM Kubecost offers deeper insights into cluster metrics. It offers the highest data privacy, as the data stays in your private infrastructure. Although it can't provide Non-K8s cost insights, it still offers some insights based on tags, which is better than any other product.
    Incentivized
    Read full review
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Read full review
    Return on Investment
    Apptio an IBM Company
    • Given that we are going through a cloud transformation journey, IBM Kubecost has helped reduce the infra cost by up to 20% by detecting any wrong configuration early in the process
    • It also helped us determine the idle and orphaned resources that we could cleanup to save costs
    Incentivized
    Read full review
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Read full review
    ScreenShots

    IBM Kubecost Screenshots

    Screenshot of OverviewScreenshot of BudgetsScreenshot of Allocations