IBM Netcool Network Management vs. OpenText Network Node Manager i (NNMi)

This tool was integrated with Control-M, so whenever we receive any job failure, long-running job, job not started yet, etc, we receive an alert against it. This tool is also integrated with Maximo where we receive the incidents as well for it. Alert's color was as per the criticality of the job and that makes it very easy for an associate to act on it to resolve. We have the SLAs for the jobs as per the urgency of the jobs.

Incentivized

[Micro Focus Network Node Manager i (formerly HP Network Node Manager)] is like you implement it, setup monitoring and alerting and forget it forever until any major activity is there and that is possible because of the product's stability. Another reason for product stability is less features as compared to other vendor tools and its own inbuilt database.

Incentivized

• This is one of the best monitoring tools.
• Very simple to user.
• Color code makes it very simple as per severity.
• We receive the heartbeat alert every hour that shows the system is running up and fine.
• We have black, red, yellow, and orange color alerts that show the critical, urgent, major, and minor incidents.

Incentivized

• Network Fault and Performance Monitoring
• Fault Tolerant
• Distributed Architecture
• Stability in operations

Incentivized

• Sometimes color differences of the incidents as per the criticality .
• We don't receive the heartbeat alerts sometimes.
• If the tool is down and we don't receive the alerts on the console we wait for the heartbeat alert and it makes some extra delay in resolving things.

Incentivized

• Flow monitoring.
• QoS.

Incentivized

Support is long and arduous and often are unable to help resolve the issue. We often have to do escalations or duty manager to get things moved. Even with a technical account manager, we do not see much improvement from a support point of view. This is an area where Micro Focus has a lot of improvement to do.

Incentivized

This is one of the essential tools for monitoring. This tool was integrated with Maximo and Control-M in my organization. So whenever any job failed in Control-M, we receive an alert against it in the IBM Netcool/OMNIbus. We receive the alerts in different colors as per the criticality. Black for critical ones(Sev1), red for urgent (Sev2), yellow for major(Sev3), and orange for minor(Sev4). So it makes an easy to operate and act on the alerts as per the severity. This tool is very user-friendly and easy to use. No additional training is required for the tool to operate, just a simple KT is enough.

Incentivized

Even though there are many products in the market such as from Solarwinds, CA Spectrum (no DX Spectrum), PRTG that offers similar or even with more flexibility the fault and performance monitoring still Micro Focus is a very nice tool when it comes to Scalability and Stability with all necessary monitoring coverage. There is no external database required and hence less issues with integration.

Incentivized

• Color feature of the alerts as per the criticality is the amazing feature.
• Heartbeat alert is also an unique feature.
• No additional training is required to use this tool. just a simple KT is enough.

Incentivized

• HP NNM is very good at producing root cause analysis. MTTR is reduced with NNM.

Incentivized