IBM Rational Synergy vs. Microsoft Intune vs. Quali CloudShell

Microsoft Intune is well suited for the larger end of the small business segment to the enterprise. The ability to configure and remotely deploy computer configurations, control mobile devices, and fine tune security controls of each device or device group is a major win for this product. Smaller and mid-sized businesses may balk at having to increase their license level to unlock the better updating features.

Incentivized

• LaaS
• IaaS
• PaaS
• CRaaS
• Training
• DevOps
• DevSecOps
• Demo Portals
• TaaS

Almost any workflow and any infrastructure are supported.

• [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
• The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
• The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.

Incentivized

• Self service single pane of glass for any workflow and infrastructure
• Complete lifecycle management of your workflow and infrastructure
• Vendor agnostic cloud, service, application, appliance support

• Deploying more apps besides Microsoft Edge and Microsoft Office 365 app
• Microsoft needs to make it easier to deploy exe, pkg, and msi apps without having to go through the manual process of re-packaging these apps using tools from github like intuneapputil
• Add a feature to push out software updates for 3rd party apps

Incentivized

• Requires SME to get the full ROI first year
• Requires a culture change for Agile Automation
• Price could be less (not cheap)

Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks

Incentivized

The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.

Incentivized

It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.

Incentivized

We have not needed to seek support for this product in the time that we have used it thus far. It's been working really well, and have not had any major issues. Being that it's a Microsoft product, it goes without saying that there will be many support options available if needed. This includes phone, web, forums, KB articles, etc. There is even comprehensive documentation that is available on the web through Microsoft's website for use of the product.

Incentivized

The tool can automate almost any workflow and infrastructure consumption. It has state of the art develop and support with great online training, online full manual set, and a comprehensive support team and network of SIs/VARS that are very qualified.

Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations

Incentivized

We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.

Incentivized

VMware is too hard to use, too expensive to support, and not a full lifecycle tool for workflows and Infrastructure (no support of physical either). AWS or Azure or Google solutions are good if you are only in the cloud and only using their tools. Not good if you have on-prem or non-Cloud based tools/infrastructure. Build it yourself automation frameworks can be good for people with unlimited funds, but they are not the best way to go and missing many capabilities typically.

• In our current environment, this System Center Configuration Manager had replaced several standalone solutions for patching, imaging, remote assistance, reporting, etc. That saved a lot of time and resulted in money to manage the IT infrastructure.
• Once SCCM is deployed and fully configured, all agents are deployed and it is easy to automate a lot of processes and just control them from time to time to make sure that everything is working as supposed to be.
• SCCM + Windows 10: great built-in endpoint protection solution. As a result, there is no need to buy additional software for that purpose.
• The imaging process is better compared to WDS because you can modify deployment packages and apply patches to a newly imaged machine. This saves tons of time for new employees deployment.

Incentivized

• Our customers have an average ROI of less than 6 months.
• Our customers renew their maintenance almost 100% of the time.
• It has allowed us to build specific solutions across many use cases enabling us to profit.