IBM Watson Text to Speech vs. Smartling

I advise Watson for all scenarios where you need AI to speak. I don't use this for this goal, but I suppose that could be a good solution for tourism and travel: companies in the hospitality industry can make it easier for people to
get around and offer tours in numerous languages, all at the same time. In telecommunications, could be used to create customized messaging that the caller can use with customers, and it can generate words from a customer’s records that are read to them in a professional and friendly voice. It's very good for English, for Italian is a little "robotic" but the pronunciation is right.

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Smartling is great because I can use the Figma plugin to pull already translated strings into my project. If I need translations for the project, I can submit these strings from within and continue working on the next ask of the day. We also have great dev workflows built in: we submit one PR and a Smartling ticket, then, once the ticket is complete, run a simple command to pull in translated strings and refresh the project in a matter of seconds.

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• Improve customer experience and engagement.
• Offers both on-premise and cloud deployments.
• Automate requests and transactions in our agency.
• Voice recognition.
• Allows me to choose dialect which help select accent of the selected speaker.

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• Excellent customer support reps that are available for any and all questions.
• Detailed interface that allows you to control pretty much everything yourself.
• Comprehensive help center containing articles and videos.

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• Add sentiment variation.
• Add parameter in order to change the characteristic of the voice.
• Use custom voice in order to tune the speaker.

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• We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts

I have never seen a software company working so diligently to make improvements in a constant and consistent way. Their tool has truly transformed and made a great impact to localization industry

I do think Smartling has a very high usability. It is easy to access, straightforward in what it can do and has a user-friendly design. It is also highly adaptable, though I wish there was a way to set more keyboard shortcuts for functionalities where they are not currently available.

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I always receive timely and pleasant support from their Help Desk!

I've never been a fan of the robotic voice of text-to-speech tools and I've always thought they sounded flat and bland. Until I tried IBM Watson Text to Speech, that is. This service uses advanced deep learning techniques to synthesize speech output in natural-sounding voices. I was blown away by how good the voices were that I've been using it for personal stuff like journaling and brainstorming sessions. And I'm definitely going to be using this for podcasting and my YouTube channel.

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We prefer Smartling as an online CAT tool because it is easy to use and we can onboard new translators quickly without lengthy training cycles. Our customers like Smartling because they can manage all of their translation needs (website, apps, business documents) through one single platform, share style guides, glossaries and translation memory and save on translation cost over time.

• Enhance rapid and convenient customer interaction.
• Client issues are easy to solve by allocating critical info in their native language.
• Automating requests and transactions reduce hold time which improves customer satisfaction.

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• We can think in English and know that Smartling can localize and translate for the rest of the world's markets. This probably would have taken weeks, or at least a month, before Smartling, and now we can have translated strings for 150+ markets in a matter of a week.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info