Item: IBM Watson Text to Speech
Rating: 9
Author: Andrea Bardone

Overall Satisfaction with IBM Watson Text to Speech

Use Cases and Deployment Scope

The business problem was read a legal notice to the customer in order to stipulate the contract automatically. We need also other IBM Watson services: speech to text: in order to analyze human response tone analyzer: in order to retrieve the sentiment of the customer The join of all IBM Watson services was a great solution for our case.

Pros and Cons

Pros

Pronunciation
Many languages supported.
Many voice supported.

Cons

Add sentiment variation.
Add parameter in order to change the characteristic of the voice.
Use custom voice in order to tune the speaker.

Return on Investment

Voice assistant market is grow , new business high ROI.
Cost saving with Watson instead of other resource.
Correct conversation routing savings.

Alternatives Considered

Azure AI (Cortana) and Google Cloud AI

I found IBM text to speech easier to start, and the result with the English language was better than another platform There are a lot of examples and the reference described very in-depth. As a premium partner, we could access all documentation. The demo site is very good and simple to use.

Key Insights

Do you think IBM Watson Text to Speech delivers good value for the price?

Yes

Are you happy with IBM Watson Text to Speech's feature set?

Yes

Did IBM Watson Text to Speech live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Watson Text to Speech go as expected?

Yes

Would you buy IBM Watson Text to Speech again?

Yes

Other Software Used

IBM Watson Tone Analyzer, Flutter, by Google, Google Analytics, IBM Cognos Analytics with Watson

Likelihood to Recommend

I advise Watson for all scenarios where you need AI to speak. I don't use this for this goal, but I suppose that could be a good solution for tourism and travel: companies in the hospitality industry can make it easier for people to
get around and offer tours in numerous languages, all at the same time. In telecommunications, could be used to create customized messaging that the caller can use with customers, and it can generate words from a customer’s records that are read to them in a professional and friendly voice. It's very good for English, for Italian is a little "robotic" but the pronunciation is right.

Comments

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Text to Speech review.