IBM watsonx Code Assistant is a family of domain-specific AI Code Assistants & Agentic IDEs built on IBM Granite foundation models. The product portfolio provides targeted generative code recommendation, refactoring, and application modernization capabilities across enterprise domain environments, including IT automation infrastructure and mainframe enterprise systems. Note: IBM is progressively transitioning its domain-specific watsonx Code Assistant tooling into IBM Bob, a unified agentic…
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LivePerson Conversational Cloud
Score8.7 out of 10
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The LivePerson Conversational Cloud is a contact center solution used to create personalized, connected customer experiences across voice and messaging. The solution balances human agents, intelligent automations, and Conversational AI, across voice and messaging.
I would recommend for understanding your Mainframe components not for the GenAI piece involved from just my experience. The explanations were not up to the quality we wanted but its deterministic side provided a lot of value for different members of my team. The visuals would be great. I am not sure where it currently stands
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It can automatically revamp specific parts of the COBOL code and very useful when we want to maintain the existing codebase but improve its structure. I can highlight a block of COBOL code and use Watsonx Assistant to suggest ways to simplify and optimize it.
Legacy codes, mostly written in COBOL, are cryptic and difficult to understand. Watsonx Assistant analyzes the code and provides insights into its functionalities and dependencies. A great help when working on older applications where understanding the codebase is crucial.
A step-by-step approach to modernize our applications slowly and steadily, so that we can control the process better. I don't have to change everything at once. Instead, I can focus on specific COBOL modules and automatically convert them to Java.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Security is very important in the mainframe world. At Watsonx, we work in the trusted Z environment, which has strong security rules, stricter than those of other cloud-based solutions. My domain is primarily mainframe modernization and Watsonx Code Assistant for Z is specifically used to understand and work with COBOL, the language used majorly in mainframe environments, not any general-purpose language that used in various platforms. It understands the nuances of COBOL and Assembler specific to the Z environment, something crucial for my work.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.
While manual review and adjustments are still needed, it's a 50-70% reduction in manual coding. Think about it - a project estimated to take a year is done in 4-6 months.
We've been able to introduce new features and improvements more quickly by updating our technology faster. One relevant example is we recently released an important update to our main product 45 days earlier than planned.
It has been a smart move and it's really paid off for our company. We've cut down a lot of time we used to spend doing things manually. We now spend our resources more wisely, work faster and finish projects sooner and as a result, we've reduced our development costs by 25%.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This has definitely helped me monitor my own call volumes and helped me learn the best times to connect.
Tenfold has also saved me significant time using the 'click-to-dial' feature.
I still remain frustrated that some of the integration with Salesforce isn't as seamless as it could (or imi should) be; however overall it's still a valuable addition to my business tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
