ice Contact Center vs. NICE CXone
ice Contact Center vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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ice Contact Center | N/A | ice Contact Center is a call center software offering from Canadian company ComputerTalk Technology. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
ice Contact Center | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ice Contact Center | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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ice Contact Center | NICE CXone | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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ice Contact Center | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ice Contact Center | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
ice Contact Center | NICE CXone | |
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Likelihood to Recommend | ComputerTalk Technology No answers on this topic | NICE Systems |
Pros | ComputerTalk Technology No answers on this topic | NICE Systems |
Cons | ComputerTalk Technology No answers on this topic | NICE Systems |
Likelihood to Renew | ComputerTalk Technology No answers on this topic | NICE Systems |
Usability | ComputerTalk Technology No answers on this topic | NICE Systems |
Reliability and Availability | ComputerTalk Technology No answers on this topic | NICE Systems |
Performance | ComputerTalk Technology No answers on this topic | NICE Systems |
Support Rating | ComputerTalk Technology No answers on this topic | NICE Systems |
In-Person Training | ComputerTalk Technology No answers on this topic | NICE Systems |
Online Training | ComputerTalk Technology No answers on this topic | NICE Systems |
Implementation Rating | ComputerTalk Technology No answers on this topic | NICE Systems |
Alternatives Considered | ComputerTalk Technology No answers on this topic | NICE Systems |
Scalability | ComputerTalk Technology No answers on this topic | NICE Systems |
Return on Investment | ComputerTalk Technology No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |