TrustRadius

ICR Evolution vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ICR Evolution
Score 0.0 out of 10
N/A
ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech…N/A
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
ICR EvolutionMiContact Center
Editions & Modules
No answers on this topic
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
ICR EvolutionMiContact Center
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredOptional
Additional DetailsPay as you go based on agents concurrently connected. Pay monthly.—
More Pricing Information
Community Pulse
ICR EvolutionMiContact Center
Features
ICR EvolutionMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
ICR Evolution
-
Ratings
MiContact Center
8.5
2 Ratings
1% above category average
Agent dashboard00 Ratings9.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings8.42 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.01 Ratings
Predictive dialing00 Ratings7.52 Ratings
Interactive voice response00 Ratings9.52 Ratings
REST APIs00 Ratings8.01 Ratings
Call scripts00 Ratings8.01 Ratings
Call tracking00 Ratings9.02 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
ICR Evolution
-
Ratings
MiContact Center
8.6
2 Ratings
3% above category average
Inbound call routing00 Ratings8.52 Ratings
Omnichannel inbound routing00 Ratings9.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.52 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings9.01 Ratings
Live reporting00 Ratings9.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
ICR EvolutionMiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 5.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ICR EvolutionMiContact Center
Likelihood to Recommend
-
(0 ratings)
9.5
(2 ratings)
User Testimonials
ICR EvolutionMiContact Center
Likelihood to Recommend
ICR Evolution
No answers on this topic
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Pros
ICR Evolution
No answers on this topic
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Cons
ICR Evolution
No answers on this topic
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Alternatives Considered
ICR Evolution
No answers on this topic
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Return on Investment
ICR Evolution
No answers on this topic
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Verified User
Anonymous
Read full review
ScreenShots