ID.me vs. One Identity Defender

ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.

Incentivized

Frankly, it is suited both when someone is working from home or in office. There can be kids who would fiddle with the machine or in office, someone might do it knowingly or unknowingly. This added layer ensures that the user is a tad bit safer. The only problem is that, once you login, you don't get triggers for an entire day. I wish if they add a trigger after every hour or two. I know it would be annoying but at least my identity is secure.

• Scalable audience size
• Easy integration with Shopify
• Secure customer verification

Incentivized

• Fast to connect
• Easy to use
• Doesn't slow down my computer

Incentivized

• Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
• Be conscious that people do not like to provide their SS#.

Incentivized

• Remove the need to enter Windows password
• Sensitive to interruptions in internet connectivity

Incentivized

We didn't evaluate any others. At the time ID.me had the largest customer base and I believe that still holds true.

Incentivized

Bomgar is much easier to set up & there is only one step when connecting while Defender takes a few steps.

Incentivized

• Raises AOV for select segments
• Brings new customers to our store

Incentivized

• Defender allows me to connect to the clients environment
• Without Defender I would not be able to support my client

Incentivized