ID.me vs. Trustmatic (discontinued)

ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.

Incentivized

Trustmatic is best for businesses that use facial recognition or ID verification when accessing their system. It uses AI to protect clients from identity fraud. Clients' data is completely safe since the technology can identify fake documents and distinguish live photos from traps. It searches for images through databases to prevent unwanted users from entering the system

• Scalable audience size
• Easy integration with Shopify
• Secure customer verification

Incentivized

• Saves time on manual verification
• Fast and seamless integration
• Supporting over 13k IDs all over the world

• Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
• Be conscious that people do not like to provide their SS#.

Incentivized

We didn't evaluate any others. At the time ID.me had the largest customer base and I believe that still holds true.

Incentivized

Better support, better pricing, better features.

• Raises AOV for select segments
• Brings new customers to our store

Incentivized

• Increased revenue
• Saves time on manual verifications
• Less money spent on user acquisition