Ideagen Procedure Management vs. Stonly

Prior platforms wouldn't allow custom expiry dates for uploaded certificates. Op Central allows us to adjust this based on when team memeber uploaded completed the relative course or noted expiry of their licence. Could have better function for custom fields that can be tailored to different roles/groups and by location. We have many team members who are not require to have certain documents uploaded they have the custom field shown on their profiles due to there not being any target options

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Unless you have the time and effort to do this on your own, Stonly is a fantastic tool that helped us communicate with our customers without needing to think about it for too long. It is flexible where needed and we noticed that it is constantly improving as time goes on. I would recommend it to anyone who wants to provide their user's more guidance on how to use their applications or free up some time from the developer's workload.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Policy control
• Centralised learning
• Easy to navigate modules
• Provides AI function to create questionaire based on policy/protocol uploaded to ensure competency

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• knowledge bases
• company wikis
• onboarding

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easy formatting - allowing the screen to expand when creating a document
• Provide hardcopies of updfating documents that are not watermarked to be used if there were ever an issue with accessing the platform.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• More features around tracking and understanding our users.
• Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Ideagen Op Central is a very intuitive and functional program

Previously using World Manager, we would constantly have to flip between 3 different variations depending on brand. Ideagen Op Central now has everything built into one convenient location that is user friendly and easy to use.

Intercom and Gist are more focused on Live chat, but the knowledge base is part of their offerings. I love that Stonly is really fleshed out and offers deep features built around the customer education experience.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Allows all brands to be housed on one platform rather than across 3
• Mitigates the manual labour in preparing policies, converting to PDF, loading and then notifying teams of changes

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Improved time to market for supporting documents.
• Provided a way for our content team to be autonomous.
• Helped us think more outside the box on how we tell user's about our new features.
• Helped migrate outdated users to our new applications.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info