IDEXX Cornerstone Practice Management Software vs. Instinct Science vs. Weave

It is well suited for larger organizations to remove the need to manually track down where a performance review is at any given time, you can always find where it is in the system. It does require a lot of dedicated support to launch the process so I do not believe it would work as well in smaller organizations where you may not have the extra time or "hands" it takes to build and test the template and process.

Incentivized

Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave

Incentivized

• Takes annual goals set up at the beginning of the year and puts them in the performance management process for employees to begin their self-evaluations.
• Routes from employee, to manager, to second-level manager, to HR, for review and then sends back to all for acknowledgment and sign-off.
• It sends out automatic emails prompting everyone included in the process to begin the process, prompt them through the process and emails when the process is complete.

Incentivized

• VOIP Phone System
• Automated Appointment Reminders
• Phone Call Analytics
• Flexible customization options for phone system and appointment reminders
• Inbound customer phone call and text message management
• Auto-reply via text message from missed call
• Phone call recordings for quality control
• Integrated Fax

Incentivized

• The process to actually set up the performance management template is more complicated than it should be.
• Setting up the performance management task process is also a little complicated. I do not think it is as user-friendly as it could be. It took a lot of assistance from a Cornerstone implementation specialist to get the process set up.
• It would be nice to be able to remove some features that are hard coded in the performance management template. We have no need for the Tasks & Targets part of the template, however they could not be removed and really confused our employees.

Incentivized

• Analytics and Reporting
• Email Communications
• System Reliability

Incentivized

I did not care for SuccessFactors, I felt Cornerstone is a much easier system to understand

Incentivized

Better phone systems than Comcast. More streamlined and easier to use than Solutionreach with a more focused feature set. Integrates with Nextech. Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience

Incentivized

• I don't have hard numbers, but it saved HR a ton of time from constantly having to track down reviews. When done through the manual process, it could take a full year to get a completed reviews into our HR file.
• I was told that this was one of the easiest review cycles the manager has ever experienced at our company.

Incentivized

• Flexible control over phone system and call groups and routing
• Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP
• Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish)
• Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times

Incentivized