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Most Loved 2019

### Appointment Scheduling
User consensus seems to highlight Solutionreach's appointment scheduling capabilities. While some users appreciate the software's ability to send timely reminders and customize communication preferences, others have faced challenges with syncing issues leading to redundant reminders being sent out. The frequent changes in office schedules have been a pain point for some users, with Solutionreach's syncing frequency being a key factor in their decision to switch to the platform. Despite some glitches and the need for manual syncing, many users find that Solutionreach's appointment scheduling features have helped streamline their workflow and improve patient relations.

### Patient Reminders
Reviewers have shared a mix of experiences with Solutionreach's patient reminders feature. While some users appreciate the convenience and effectiveness of the reminders in reducing missed appointments, others have encountered issues such as reminders being sent for canceled appointments or the system not syncing data frequently enough. The ability to customize reminders and the ease of sending them via text or email have been highlighted as positive aspects by some users. However, concerns have been raised about glitches leading to excessive reminders being sent, impacting the patient experience negatively. Despite these challenges, Solutionreach's patient reminders feature continues to play a significant role in enhancing appointment management for many users.

### Communication Tools
Users consistently highlight Solutionreach's communication tools as a valuable asset in their patient engagement strategies. The two-way texting feature, in particular, stands out for its convenience and effectiveness in facilitating quick and efficient communication with patients. Despite some reported glitches and challenges, users appreciate the platform's ability to streamline communication processes and enhance patient interactions. The emphasis on ease of use and accessibility further underscores the positive impact of Solutionreach's communication tools in fostering strong patient-provider relationships.

### Text Messaging Features
User sentiment regarding Solutionreach's text messaging features is generally positive, with many users highlighting the convenience and efficiency of being able to communicate with patients via text. The ability to send quick reminders, appointment confirmations, and other important information through text messages has been well-received by users. However, some users have expressed concerns about the character limitations when sending group messages and the inability to attach videos or pictures to texts. Despite these minor drawbacks, the overall consensus is that Solutionreach's text messaging features are a valuable tool for enhancing patient communication and engagement.

### Group Messaging
Users have expressed mixed opinions about Solutionreach's group messaging feature. While some appreciate its convenience for sending reminders, newsletters, and group messages, others find limitations in the character count for text messages restrictive when trying to provide detailed information or personalized messages. The platform's evolution over the years has introduced various products and changes, with some users finding it low maintenance and easy to use. Despite these differing views, Solutionreach remains a valuable tool for many practices seeking efficient patient communication solutions.

### Practice Management
Users consistently highlight Solutionreach's practice management capabilities as a valuable asset in streamlining office operations. The platform's user-friendly interface and customizable features have garnered positive feedback, with many users noting its effectiveness in enhancing office efficiency. While some users have expressed minor concerns about customization options, the overall sentiment leans towards Solutionreach being a reliable tool for managing various aspects of a practice.

### Patient Intake Process
User sentiment regarding Solutionreach's patient intake process capabilities varies widely. While some users appreciate the efficiency and time-saving benefits of the intake forms, others have encountered issues with syncing, duplicate form submissions, and challenges in integrating with other software systems. The ability to streamline patient check-in processes and reduce waiting room times is highlighted as a significant advantage by satisfied users. However, concerns about technical support responsiveness, system glitches, and difficulties in sending intake forms to new patients have been raised by dissatisfied users. Despite the mixed feedback, the overall impact of Solutionreach's patient intake process on practice management appears to be a point of contention among users.

### Insurance and Billing
Users consistently highlight Solutionreach's insurance and billing functionalities as a key strength of the platform. They appreciate the ease of managing insurance information, sending reminders for overdue exams, and streamlining the insurance verification process. Despite some minor issues with updating patient information, overall, users find that Solutionreach's insurance and billing features significantly contribute to the efficiency and effectiveness of their practice operations. The HIPAA compliance and integration with EHR systems for automatic appointment reminders further enhance the overall experience for both providers and patients.

### Review Management
Users have expressed a mix of opinions regarding Solutionreach's review management features. While some users have found the platform to be instrumental in increasing the number of Google reviews and streamlining patient communication, others have encountered challenges with the customization and integration of reviews with social media platforms like Facebook. Despite some concerns raised about the storage and visibility of captured reviews, many users appreciate the convenience of text messaging for patient interactions and the positive feedback received from patients through reviews.

### Customer Service Enhancements
User sentiment varies widely regarding Solutionreach's customer service capabilities. While some users praise the timely and responsive nature of the customer support team, others express frustration over the lack of effective assistance and communication. The mixed reviews highlight the importance of consistent and reliable customer service enhancements to ensure a positive user experience. It is evident that Solutionreach's customer service offerings play a significant role in shaping user perceptions and satisfaction levels.

### Automated Messaging
Users consistently highlight Solutionreach's automated messaging as a standout feature, praising its efficiency in sending reminders, birthday greetings, appointment surveys, and personalized follow-up messages. The customizable nature of the automated messaging system allows for tailored communication with patients, enhancing patient engagement and satisfaction. While some users have reported occasional interruptions in service and minor bugs to address, the overall sentiment remains positive towards the impact of automated messaging on patient interactions and practice efficiency.

### Sync and Integration
User feedback on Solutionreach's sync and integration capabilities is quite critical, with recurring complaints about syncing issues causing inconvenience and disruptions in their operations. Many users have highlighted the lack of frequent syncing, leading to patients receiving outdated reminders or encountering glitches in the system. The transition to a cloud sync feature has also been met with challenges, prompting some users to revert to the older system temporarily. Additionally, concerns have been raised about the need for manual intervention to ensure proper syncing, as well as the limited support provided by Solutionreach when addressing these synchronization issues.

### Reporting and Analytics
Users have expressed mixed opinions regarding Solutionreach's response time capabilities. While some find the platform's ability to interact with patients via text beneficial for improving response times, others have highlighted concerns about the time it takes to sync responses. The customizable features and knowledgeable customer service have been praised, with managers typically responding within 24 hours. However, the need to scan patient paperwork responses and the varying response times have been noted as areas for improvement.

### Email Management
Reviewers have expressed a range of opinions regarding Solutionreach's email and text messaging capabilities. While some users appreciate the ease of sending appointment reminders and newsletters via email, others have raised concerns about the limited character count in group messages, making it challenging to provide detailed information. Additionally, there have been complaints about the lack of customer support, with users experiencing delays in resolving issues related to email management. Despite some positive feedback on the convenience of automated reminders, there is a notable dissatisfaction with the level of support and customization options for email communications.

Users frequently recommend utilizing Solutionreach's patient communication features fully, such as two-way texting, reminders, and recall. They also suggest taking advantage of the training videos and services like Conversations. Additionally, users recommend reaching out to Solutionreach's help desk for assistance and issue resolution. Overall, Solutionreach is highly recommended for its helpful features, ease of use, and excellent customer service. Many users highlight Solutionreach's great customer service as a key recommendation that sets it apart from other options in the market.

Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and notification processes. Users have reported that the software is highly customizable and easy to use, allowing for effortless appointment confirmation without phone calls. This feature has not only reduced no-show rates but also increased office visits. The ability to customize reminders in Spanish and edit message content has been particularly valuable. In addition, Solutionreach provides a range of features such as online scheduling, two-way texting, webinars, blogs, and an education center to keep users informed and educated.

Dental and healthcare organizations have found Solutionreach to be a valuable tool in solving time management issues. The software's text and call notifications have proven to be particularly useful in improving patient visit retention, communication efficiency, and overall organization. By automating appointment reminders, material notifications, and facilitating easy patient communication, Solutionreach saves a significant amount of time and effort for users. It also offers valuable services and products that benefit medical offices in terms of patient engagement, appointment management, marketing strategies, and patient satisfaction.

While the product has received positive feedback for the value it brings to dental practices by keeping schedules full and confirmed, reducing no-shows and cancellations, engaging with patients, and streamlining operations to save time. Some users have expressed frustration with the lack of support from the company. Despite this drawback, Solutionreach is still highly valued by staff members and considered an invaluable tool in their daily clinic operations. Overall, Solutionreach offers an effective solution for improving office efficiency, enhancing patient engagement, and optimizing time management for dental practices and healthcare organizations alike.

Effective Appointment Reminders: Users find that SR's appointment reminder feature is highly effective in reducing no-shows and keeping patients informed about their appointments. Some users appreciate the customizable options that allow them to set reminders at specific intervals, such as 2 days before and 2 hours before the appointment. This feature not only saves money on postcards and stamps but also saves valuable time for staff who no longer need to manually handle reminders.

Efficient Group Messaging: The group messaging feature is highly praised by users as it allows office staff to quickly notify patients about any changes in the schedule, such as closures or delays. Instead of making individual calls, some users find that they can send a single email to notify patients for a whole day or week. This feature enhances communication efficiency and saves time for both the staff and patients.

Excellent Customer Service: Users appreciate the excellent customer service provided by SR. They mention that the company is known for being attentive and responsive to user inquiries and concerns. Some reviewers have mentioned how SR's representatives go the extra mile to assist them in learning and discovering new features, ensuring that they make the most of the platform's capabilities.

Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.

Solutionreach

Dental Software provides the needed administrative and clinical operational support distinct to dental practices while also offering elements like electronic claims, document management, prescription support, etc. Dental Software suites contain financial management and profitability coaching, as well as admin training and support modules.

Dental

Likelihood to Recommend

Likelihood to Renew

Support Rating

Earn $95,000 a year, with automated recall from Solutionreach!

As a savvy office manager, you can leverage reminders that are personal, targeted, and automated to keep your schedule full and your patients healthy.

Save time and generate revenue, with automated recall from Solutionreach!

Practice Manager

Solutionreach 2021-03-05 11:02:50

Hygiene Coordinator

Solutionreach 2018-04-23 08:07:57

LastPass for Business

Scheduling Coordinator

Solutionreach 2018-04-27 09:44:17

Solutionreach 2021-06-18 10:17:11

Adobe PhotoShop

Adobe Acrobat

Office Manager

Solutionreach 2018-04-23 07:44:58

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Appointment reminders

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Dental Software

We engaged this company to provide auto reminder texts for patient appointments and we are able to text patients in a HIPAA compliant manner. This is used by our entire company. At first look it appears they have a lot of great options to offer practices to assist with good communication, but their follow up and follow through is extremely poor. Once you speak with a sales person from that point forward it is impossible to to reach anyone further to ask questions or express concerns. It has become impossible to reach anyone in support. If you use the on- line request for support we have yet to actually receive any return support contact via that route. If you call their support number listed on their website, you get an off shore answering service that promises someone will call back from support to assist. NO CALLS HAVE BEEN RECEIVED BACK. This is been an ongoing problem since we have started with them and has only become increasing difficult. We have now tried for over 1 month with almost a daily reach out to them without any assistance back. There is no point of contact for a company to use. If you do speak with anyone they are not allowed to give out their information/contact to be able reach back to fully complete whatever the problem is. If you try and contact back a sales person again you will never receive a call back. They must know how poorly their implementations are or that there is no ongoing support to access. I would NOT recommend this company at all as they do not fulfill what they offer, and there is no support to assist with problems that we have often encountered.

Currently have not examples of what they do well.

When the texting works it is appropriate but when it fails we can't reach anyone to deal with the problem. Since 2/26/2021 the sync on their side has not functioned to update any patient calls based on new appointments. We have larger issues from a month ago of a mass task texting that went out unexpectedly. That was never authorized thus causing chaos and huge phone volume to our office. Again I have put in multiple requests for a return call regarding this matter. This has been over 1 month and have not received any return calls to manage this issue.

Negative impact. Often has created additional work for our front desk.

We joined Solutionreach after looking for a way to reduce our downtime on the phones making confirmation/appointment reminder calls. It has been very successful. The added addition of Conversations (a way of texting patients) has only added value to all of this. Our patients appreciate receiving clear emails/texts as a form of communication. Wouldn't go without it!

Conversations - the texting "app" is so easy to use and shows up as your office phone number so patients know who it is
Easy to use
Support for training was great!

Training videos were recently added - that would have been my one suggestion!

We use Solutionreach in our front office, although I am the primary user because I am the scheduling coordinator. Solutionreach has helped us communicate with our patients in a way we never did or could before. Patients like the ease of confirming their appointments without the inconvenience of having to answer a phone call...and we have the convenience of knowing their appointment is confirmed without taking up our time or the patient's time with an unnecessary phone call.

Great customer service
Ease of use, especially now with SR unplugged and the help center. They continue to help me learn and show me new things I may not have known.
Communication, communication, communication!!! Excellent

Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.

We used Solutionreach for all of our locations to provide customer e-communication services including appointment notifications, recalls, 2-way texting and surveys.

Robust user interface and customizeable templates
Wide range of features, creative e-communication strategies
2 way texting using your office phone number so it's readily identifiable to your clients

Absolutely terrible responsiveness at all levels of the organization - a major issue left us unconnected to the system for weeks with no follow up once basic support was unable to resolve the issue. THis company does not care about its loyal customers (we were clients for well over 10 years before we finally pulled the plug due to dismal customer service).

Appt notifications
E-recall
Automated surveys
Review generation

Our ROI was positive for the first several years of working with them. Over the past couple years they have failed to deliver on basic customer service and we have lost revenue because of their incompetence and lack of interest in solving their client's problems.

Our office started using Solutionreach (SR) in 2013 after using two other products that were advertised to do what SR does. One did not last the trial period and the next we did sign up with; however, we were able to get out of our contract due to the fact they were unable to deliver on all of the promised services. Since we have been with SR it has made a HUGE impact on the efficiency and time management in our office, not to mention cut costs for us when it comes to purchasing postcards, stamps, and employee time to process each recall or notification needed.

SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.

It does take some setup but the SR customer service team has not failed us yet and walk you through everything. I would gladly refer this company to any doctors’ office!

As previously stated, not having to pay someone money to take time out of your business day to go through and call patients to remind them about appointments or to call them about scheduling their yearly exam saves us so much time and money. Think of how much postage costs!

Group Messages are the BEST! This enables your office staff to notify patients for a whole day about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office.

All emails that go out have a link in them for the patients to be able to click and take a survey, refer a patient to your office, or they can click another link and request an appointment. *This enables an email to be sent to your front desk that the patient would like a call to set up an appointment and the patient has usually submitted dates and times that would be best which cuts back the phone time to set up the appointment.

You can set up a video or email to automatically go out wishing your patient a Happy Birthday on that special day or Merry Christmas the ideas seem to be unlimited.

Solutionreach

Overview

What is Solutionreach?