IFS Assyst vs. Infor Workforce Management

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

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Workforce Management is perfect for scheduling inpatient rehab and outpatient care. It is less useful for acute care.

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• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• Time management.
• Scheduling.
• Tracking.

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• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

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Independently Invited by TrustRadius

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• Scheduling next site of care episodes.
• Security.
• Scalability.

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At this point, we are stuck with it. We can't afford a change at this point.

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Always reachable and quick resolution.

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Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

I have not worked on any other. So this one stands alone.

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• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems

• Easy to maintain patient care by managing internal compliance.
• All HR and workforce management in one place.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info