TrustRadius

IFS Assyst vs. LABEL MATRIX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
LABEL MATRIX
Score 0.0 out of 10
N/A
LABEL MATRIX is an application boasting a familiar user interface, with helpful wizards that enable administrators to design labels, and database connections such as Excel, Access, and SQL via OLE or ODBC. LABEL MATRIX is a label printing solution for smaller labeling environments looking for a reasonably priced labeling solution. LABEL MATRIX also offers thermal printer support, and premade templates for label design, as well as multiple barcode symbologies…
$255
per year per user
Pricing
IFS AssystLABEL MATRIX
Editions & Modules
No answers on this topic
LABEL MATRIX PowerPro
$255.00
per year per user
LABEL MATRIX PowerPro Perpetual
$788.00
one-time fee per user
Offerings
Pricing Offerings
IFS AssystLABEL MATRIX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Licenses are available in Subscription (offered in 1, 3, and 5 year options) or Perpetual (a one-time outright license purchase with a renewing Software Maintenance Agreement [SMA]). Active Subscription licenses and SMAs both include no-cost version upgrades, technical support, and training webinars.
More Pricing Information
Community Pulse
IFS AssystLABEL MATRIX
Features
IFS AssystLABEL MATRIX
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
IFS Assyst
8.9
1 Ratings
7% above category average
LABEL MATRIX
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications9.01 Ratings00 Ratings
ITSM collaboration and documentation9.01 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
IFS Assyst
9.0
1 Ratings
8% above category average
LABEL MATRIX
-
Ratings
Configuration mangement10.01 Ratings00 Ratings
Asset management dashboard9.01 Ratings00 Ratings
Policy and contract enforcement8.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
IFS Assyst
8.7
1 Ratings
1% above category average
LABEL MATRIX
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Change calendar7.01 Ratings00 Ratings
Service-level management9.01 Ratings00 Ratings
Best Alternatives
IFS AssystLABEL MATRIX
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
IFS AssystLABEL MATRIX
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
IFS AssystLABEL MATRIX
Likelihood to Recommend
IFS
I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Verified User
Anonymous
Read full review
TEKLYNX
No answers on this topic
Pros
IFS
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Verified User
Anonymous
Read full review
TEKLYNX
No answers on this topic
Cons
IFS
  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Verified User
Anonymous
Read full review
TEKLYNX
No answers on this topic
Likelihood to Renew
IFS
At this point, we are stuck with it. We can't afford a change at this point.
Verified User
Anonymous
Read full review
TEKLYNX
No answers on this topic
Alternatives Considered
IFS
Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Verified User
Anonymous
Read full review
TEKLYNX
No answers on this topic
Return on Investment
IFS
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Verified User
Anonymous
Read full review
TEKLYNX
No answers on this topic
ScreenShots

LABEL MATRIX Screenshots

Screenshot of LABEL MATRIX image wizardScreenshot of LABEL MATRIX Nutrition Facts label sampleScreenshot of LABEL MATRIX retail label sample for TargetScreenshot of LABEL MATRIX database editor, where users can connect to a database like ExcelScreenshot of Overview of LABEL MATRIX software