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IFS Assyst vs. Licenseware

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
Licenseware
Score 0.0 out of 10
N/A
Licenseware is a software and IT asset management solution (SAM / ITAM) that enables users to obtain licensing insights through drag-and-drop automation and the ability to manage multiple projects in parallel. Their solutions provide usage evidence and analysis logs, custom business logic, expandable data sources, and the ability to integrate with third-party and custom apps.N/A
Pricing
IFS AssystLicenseware
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IFS AssystLicenseware
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IFS AssystLicenseware
Features
IFS AssystLicenseware
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
IFS Assyst
8.9
1 Ratings
7% above category average
Licenseware
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications9.01 Ratings00 Ratings
ITSM collaboration and documentation9.01 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
IFS Assyst
9.0
1 Ratings
8% above category average
Licenseware
-
Ratings
Configuration mangement10.01 Ratings00 Ratings
Asset management dashboard9.01 Ratings00 Ratings
Policy and contract enforcement8.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
IFS Assyst
8.7
1 Ratings
1% above category average
Licenseware
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Change calendar7.01 Ratings00 Ratings
Service-level management9.01 Ratings00 Ratings
Best Alternatives
IFS AssystLicenseware
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Lansweeper
Lansweeper
Score 8.5 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
SymphonyAI IT Service Management
SymphonyAI IT Service Management
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IFS AssystLicenseware
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
IFS AssystLicenseware
Likelihood to Recommend
IFS
I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Verified User
Anonymous
Read full review
Licenseware
No answers on this topic
Pros
IFS
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Verified User
Anonymous
Read full review
Licenseware
No answers on this topic
Cons
IFS
  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Verified User
Anonymous
Read full review
Licenseware
No answers on this topic
Likelihood to Renew
IFS
At this point, we are stuck with it. We can't afford a change at this point.
Verified User
Anonymous
Read full review
Licenseware
No answers on this topic
Alternatives Considered
IFS
Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Verified User
Anonymous
Read full review
Licenseware
No answers on this topic
Return on Investment
IFS
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Verified User
Anonymous
Read full review
Licenseware
No answers on this topic
ScreenShots