IFS Assyst vs. Miradore Management Suite

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

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Miradore Management Suite is very useful for organizations with a dozens of mobiles devices, like smartphones and tablets. I think if you need to implement security policies this is a good software. But, I think if you are in a company with a small number of devices or you don't have strict security policies, maybe another software could be more appropriate.

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• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• Devices enrollment
• Automation of configuration
• Android Devices management
• Security features like device encryption, remote wipe, password enforcement

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• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

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• It's some complicated to ensure installation on android devices
• The user interface is not so intuitive
• Lack of integration to other systems, such as Active Directory

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At this point, we are stuck with it. We can't afford a change at this point.

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Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

Miradore Management Suite is a little more expensive than SOTI , but Miradore Management Suite supports more type of devices. Also, Miradore Management Suite has remote support and data loss prevention, SOTI does not have these features. We prefer the Miradore Management Suite's GUI against SOTI, and Miradore Management Suite offers a wide range of reporting in order to have enough information about devices usage and take decisions.

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• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems

• Improved security
• Reduced IT costs, optimization of your IT staff
• Reduced cost of software deployment

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info