IFS Assyst vs. Red Hat Virtualization (discontinued)

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

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RHEV is well suited for organizations that need a cost-effective and flexible solution for their environment. As its vendor-independent software, easily install on any type of hardware. RHEV provides a GUI interface to manage the software, which makes the management of the software easier for the end-user. RHEV is best for non-production or less critical applications. RHEV can be easily integrated with other REDHAT software.

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• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• RHV issues/bugs can be reported via Bugzilla to RH support. The service is great and typically responds soon.
• Red Hat distribution integration is seamless as it is integrated into the kernel.
• OpenStack support enables more customized VM templates and network configuration control.

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• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

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• 1- RHVM API is pretty slow, especially after creating a VM it is not possible to retrieve the VM details (i.e VM's MAC Address) fast enough, where we need to place a pause in our Ansible Playbook, make the automation process slow.
• 2- RHV is still using collected to monitor the hypervisors which is deviating from Red Hat policy for other RHEL based applications to use PCP to monitor, which is richer in features.
• 3- It will be great if it is possible to patch the hypervisors using other tools such as satellite and not only via RHVM.
• 4- In the past Red Hat used to present patches in the z release (i.e. 4.3.z), and features in the y release (i.e 4. y), but starting from 4.4 that is mixed together wherein the Z release you get both patches and features, that is not good because that requires a lot of time to test when we patch as it includes features as well.
• 5- Engineering team has to be more reactive when new feature is requested.

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At this point, we are stuck with it. We can't afford a change at this point.

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Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

RHEV is an excellent product, includes more features, is less expensive, and has rock solid reliability and is backed with the best Red Hat Support in the industry. RHEV uses KVM under the hood which is used by all the big players in the industry (AWS, Rackspace, etc) to lower their overall costs and improve efficiency and profits and that's why RHEV is an excellent solution!

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• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems

• RHEV has provided a positive ROI as our customers are not experiencing as many outages during maintenances.
• We have not experienced any catastrophic failures as a result of vsphere losing connection to the ntp.
• There has been a level of stability in our environment that was not previously experienced with our previous vendor.

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