iMind vs. MiContact Center

iMind is well suited when we need to conduct a conference and most of our team members are at home so we just make a conference and invite all of them and conduct a successful video conference with them easily. Less appropriate when we are outside of the office and have only smartphones and need to join meetings but we can not.

I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.

Incentivized

• Communication without failures
• High resolution of the image(up to 4K)
• Leader functions for quick conference gathering

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• Regarding iMind, I have nothing unfavorable to say. However, issues might arise when joining via a smartphone since you cannot join the conference using a phone number.

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

It makes my business more productive and helps to coordinate faster.

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• It makes my business more productive
• helps to coordinate faster

• Overall Support system
• Great NPS score
• No dropped calls