Impact vs. Manhattan Active Customer Engagement
| Product | Rating | Most Used By | Product Summary | Starting Price |
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Impact | Score8.7 out of 10 | N/A | Impact Radius is a partner management platform from the company of the same name in Santa Barbara, California. The platform touts tag management without technical assistance for marketers, tracking of all media channels for multi-channel and mobile marketing, call tracking for inbound calls, and affiliate / partner program management capabilities. Central to the platform is the Partner Manager, with its pay-for-performance affiliate management capabilities. | N/A |
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Impact | Manhattan Active Customer Engagement | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
85% Would buy again 17 Answers | No answers on this topic | |
| Delivers good value for the price | ||
82% Delivers good value for the price 14 Answers | No answers on this topic | |
| Happy with the feature set | ||
95% Happy with the feature set 19 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
77% Lived up to sales and marketing promises 10 Answers | No answers on this topic | |
| Implementation went as expected | ||
79% Implementation went as expected 11 Answers | No answers on this topic | |
| Impact | Manhattan Active Customer Engagement | |||||||||||||||||||
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| Impact | Manhattan Active Customer Engagement | |
|---|---|---|
| Small Businesses | No answers on this topic | Simplify360 Score7.8 out of 10 |
| Medium-sized Companies | No answers on this topic | Customer.io Score9.1 out of 10 |
| Enterprises | No answers on this topic | SAP Service Cloud Score8.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Impact | Manhattan Active Customer Engagement | |
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| Likelihood to Recommend | 6.9 | 8.0 |
| Usability | 7.0 | - |
| Support Rating | 1.0 | - |
| Impact | Manhattan Active Customer Engagement | |
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| ScreenShots | Impact Screenshots |


