Inbound/Outbound Call Center vs. NICE CXone
Inbound/Outbound Call Center vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Inbound/Outbound Call Center | N/A | Inbound/Outbound Call Center is a call center software offering from SolusOne. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Inbound/Outbound Call Center | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Inbound/Outbound Call Center | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Inbound/Outbound Call Center | NICE CXone | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Inbound/Outbound Call Center | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Inbound/Outbound Call Center | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Inbound/Outbound Call Center | NICE CXone | |
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Likelihood to Recommend | SolusOne No answers on this topic | NICE Systems |
Pros | SolusOne No answers on this topic | NICE Systems |
Cons | SolusOne No answers on this topic | NICE Systems |
Likelihood to Renew | SolusOne No answers on this topic | NICE Systems |
Usability | SolusOne No answers on this topic | NICE Systems |
Reliability and Availability | SolusOne No answers on this topic | NICE Systems |
Performance | SolusOne No answers on this topic | NICE Systems |
Support Rating | SolusOne No answers on this topic | NICE Systems |
In-Person Training | SolusOne No answers on this topic | NICE Systems |
Online Training | SolusOne No answers on this topic | NICE Systems |
Implementation Rating | SolusOne No answers on this topic | NICE Systems |
Alternatives Considered | SolusOne No answers on this topic | NICE Systems |
Scalability | SolusOne No answers on this topic | NICE Systems |
Return on Investment | SolusOne No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |