TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Infobip

    Score7 out of 10
    N/AInfobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.N/A

    Liftoff

    Score9 out of 10
    N/ALiftoff is a complete mobile app marketing platform from Liftoff Mobile in Redwood City, that aims to help companies acquire and retain high quality app users at scale. Liftoff uses unbiased ML to find the best users for an app, creative testing to deliver engaging ad experiences and a unique cost per revenue model to optimize for LTV goals.N/A
    Pricing
    InfobipLiftoff
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    InfobipLiftoff
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    InfobipLiftoff
    Small Businesses
    Telegram
    Score8.8 out of 10
    EZ Texting
    Score9.1 out of 10
    Medium-sized Companies
    Telegram
    Score8.8 out of 10
    EZ Texting
    Score9.1 out of 10
    Enterprises
    Telegram
    Score8.8 out of 10
    Airship
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InfobipLiftoff
    Likelihood to Recommend
    8.0
    (2 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    InfobipLiftoff
    Likelihood to Recommend
    Infobip
    OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
    Incentivized
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    Liftoff Mobile
    I think for mainstream ecommerce, the sites are super quick to spin up, easy to use, and fit the bill for most asks. The challenge can be when you need something more customized. I think they have the ability to basically do anything you need but they don't necessarily have the bandwidth to get it all done when you need it.
    Incentivized
    Read full review
    Pros
    Infobip
    • Trans SMS
    • WhatsApp for Business
    • Marketing automation
    • Dashboards
    • Great Customer Success team
    Incentivized
    Read full review
    Liftoff Mobile
    • Continual site/system improvements
    • Ease of Use
    • Ability to spin up stores quickly
    Incentivized
    Read full review
    Cons
    Infobip
    • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
    • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
    Incentivized
    Read full review
    Liftoff Mobile
    • Data Uploads could be easier
    • Customer service is strong but they have been inundated lately which means responses are sometimes slow
    • Custom deployments take a while again because they are so behind
    Incentivized
    Read full review
    Likelihood to Renew
    Infobip
    Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
    Incentivized
    Read full review
    Liftoff Mobile
    No answers on this topic
    Usability
    Infobip
    Infobip gradually introduces things sometimes which is difficult to implement
    Incentivized
    Read full review
    Liftoff Mobile
    No answers on this topic
    Support Rating
    Infobip
    - always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
    Incentivized
    Read full review
    Liftoff Mobile
    No answers on this topic
    Implementation Rating
    Infobip
    A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
    Incentivized
    Read full review
    Liftoff Mobile
    No answers on this topic
    Alternatives Considered
    Infobip
    As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
    Incentivized
    Read full review
    Liftoff Mobile
    They are very similar actually. What I like about Liftoff though is that we don't have to use 3rd party applications to do what we need which can add up super quickly. If we are in need of customer service, the staff is knowledgeable about everything since the functions are native functions.
    Incentivized
    Read full review
    Return on Investment
    Infobip
    • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
    • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
    • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
    Incentivized
    Read full review
    Liftoff Mobile
    • Less double data entry thanks to the uploads
    • Easier to use interface allows our staff to just work on the job rather than trying to figure out how to work on the job
    • Allows us to scale more easily instead of relying on a one-person developer team
    Incentivized
    Read full review
    ScreenShots