Ignite UI vs. Verint Voice of the Customer

Angular is our framework of choice for a number of reasons. Business data is almost always displayed in a grid format. It makes sense to start with a strong widget that is powerful and fast when building applications. Ignite UI provides a complete toolset of widgets for other frameworks, but Angular is our focus. Ignite UI is helping us deliver a great UX/UI.

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Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey

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• The examples are great and close enough to real-life usage to be truly helpful
• The OOB configuration and themes are good. They are very configurable.
• The touch support and response web are built in, allowing the same code to work well on desktop and phone.

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• Excellent Customer Service, training resources.
• Stable Platform- If a user gives a low satisfaction score, Verint Voice of the Customer can alert support teams to reach out and resolve the issue promptly.
• Verint Voice of the Customer gathers customer feedback on OhioMeansJobs.com, it can capture survey responses after job searches, resume uploads, or virtual workshops, giving a holistic view of user experience.

• I would like to see examples with security tokens. It really isn't an Ignite UI issue, but would be helpful.
• Some of the examples are over-simplified, not how the products would be used in real life.

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Independently Invited by TrustRadius

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• Integrating with Google Analytics did take several sessions with their support team, so that could use improving
• Needed additional assistance from their technical team because of the configuration
• Limited customization for standard deployment survey templates. Some reports are a bit outdated

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The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget

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Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.

Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.

We tried DevExpress when we started a project a couple of years ago. At the time, the documentation and ease of use went to Infragistics. When trying new or updated tools, the documentation and samples are everything. Having minimal documentation or documentation that seems to be written for people that already know how to use the product is just plain frustrating. Samples need to be something close to the real-life usage of the product.

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OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.

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Independently Invited by TrustRadius

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• There is a learning curve, of course, but the comparisons between the projects with and without Ignite UI are worth it.
• The time savings on development is very real. The built-in functionality is amazing.
• We are able to focus on features rather than getting the look and feel of our deliverable.

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Independently Invited by TrustRadius

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• Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant
• Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info