Ingeniux CMS vs. MadCap Flare

This is a CMS solution that uses ASP and now XSLT and ASP.NET MVC environment, so make sure your servers are Windows based. Also, be sure to speak about audits to your CMS environment, this can save you time, money and energy if you intend on developing anything custom in the future. The more prepared your environment, the smoother it is to use this powerful cms.

MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

Incentivized

• Its dashboard is quite clear and visible.
• Its reports are very flexible and helpful for us since they contain all the information that is necessary.
• The content scheduling feature is good in facilitating us by publishing the content at the time we set.
• A content repository is amazing as it allows editing, tagging and managing, and storage of the published as well as scheduled publish content.

Incentivized

• Single-sourcing
• Branching (GIT)
• Publishing and hosting

• SEO Management - though our courses are not available free publicly but still within our systems a better search engine for the courses and its content could work very well.
• Ingeniux could be more interactive when it comes to exporting/importing documents.

Incentivized

• I use it on a mac with windows parallel and it can be so buggy and laggy.
• I would love it if the software was entirely cloud-based, like Google Docs.
• Reviewing in Central is not a good experience, need better review functionality.

Incentivized

IGX CMS is a stable product and IGX is a stable company with several other offerings that pair with the CMS including an LMS and CRM (among others).

Incentivized

MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

Incentivized

Friendly, knowledgeable, willing to teach. Their satisfaction is reached when I get my problem solved.

Incentivized

I have only used the free versions of the other softwares. My Ingeniux CMS experience was much better but I had the paid version

Incentivized

MadCap software does offer quite a few more technical features than Google Drive, but the user experience is far inferior. Google Drive is much less buggy to work with, and it's much more accessible. MadCap only being available on Windows operating systems makes it difficult to work with teammates who may not have such a device available.

Incentivized

• Company employees can easily locate product documentation now. Our team doesn't have to field nearly as many pings and calls from people looking for content.
• The writers can manage the content much more easily now. For example, multiple writers can work on individual topics as opposed to passing around Word files.
• We can single-source content that is duplicated across the site. This is a huge time saver.

• We haven't measured this specifically