TrustRadius: an HG Insights company

InMoment XI Platform vs. iReview

Save this comparison

Save this comparison

InMoment XI Platform

8 Reviews and Ratings

iReview

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    InMoment XI Platform

    Score8.2 out of 10
    		N/AInMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A

    iReview

    		N/AN/AiReview Reputation Management is a solution to cultivate and control a brand's digital identity. As a guardian of a brand's online presence, iReview harnesses sentiment analysis and real-time monitoring to curate a brand's reputation. Through the software, every online interaction becomes a cornerstone of a brand's narrative. iReview scours the digital landscape and compiles user-generated content into actionable insights. This tool transforms scattered feedback into a strategic…

    $99

    per month per location

    Pricing
    InMoment XI PlatformiReview
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    InMoment XI PlatformiReview
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    InMoment XI PlatformiReview
    Small Businesses
    MindTouch
    Score7 out of 10
    Brand24
    Score9 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Birdeye
    Score8.7 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InMoment XI PlatformiReview
    Likelihood to Recommend
    8.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    InMoment XI PlatformiReview
    Likelihood to Recommend
    InMoment
    InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
    Incentivized
    Verified User
    Read full review
    The Social Plus Holding
    No answers on this topic
    Pros
    InMoment
    • Data Concilations
    • Tracking realtime surveys
    • Gain consumer insights
    Incentivized
    Verified User
    Read full review
    The Social Plus Holding
    No answers on this topic
    Cons
    InMoment
    • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
    Incentivized
    Verified User
    Read full review
    The Social Plus Holding
    No answers on this topic
    Return on Investment
    InMoment
    • Helped us improve product quality by 3%
    • Improve speed of service by 13%
    • Gain more customer insights with less manpower.
    Incentivized
    Verified User
    Read full review
    The Social Plus Holding
    No answers on this topic
    ScreenShots

    iReview Screenshots

    Screenshot of Main screen and dashboardScreenshot of the dashboard where iReview lets users create a URL based on a business's name. Under tools the Review Page feature helps edit the page, users can add more buttons, change the button’s color so it matches the color of the business, add the platforms that will receive reviews, as well; as edit the URLScreenshot of a URL created based on a business's name. Once the Review Page is created, clients will be able to access and leave reviews from an edited Review Page. If someone wants to send a bad review, they instead contacting the business, which filtrates all bad reviews from other review platforms like Google and Facebook, etc.Screenshot of Listings: iReview helps manage scores on all review platforms. The higher the score the higher a business is listed. This score reveals how present and accurate listings are across the web. Adding or removing sources will affect the business's score, a high score on most of the review platforms helps a business rank higher on search as opposed to the competition.Screenshot of Analysis Report: From iReview's reports, the user can see what are the most used words and phrases from customers, and analyze the most used keywords and phrases from customers. Keywords and Phrases can be divided into positive and negative based on the reviews received and the ratings that they possessed. The user can check which keyword or phrase is being used in negative reviews the most. Making customers happy and receiving 5-star reviews from them is a win-win situation.