TrustRadius: an HG Insights company

What is iReview?

iReview Reputation Management is a solution to cultivate and control a brand's digital identity. As a guardian of a brand's online presence, iReview harnesses sentiment analysis and real-time monitoring to curate a brand's reputation.

Through the software, every online interaction becomes a cornerstone of a brand's narrative. iReview scours the digital landscape and compiles user-generated content into actionable insights. This tool transforms scattered feedback into a strategic advantage. Aggregating reviews, comments, and mentions, iReview distills these fragments into a coherent storyline, so that a brand can take charge of its own narrative.

The platform also affords the ability to detect potential PR crises, seize opportunities for brand elevation, and foster genuine connections with its audience. With iReview, real-time notifications empower swift responses, nipping negativity in the bud while amplifying positive interactions.

The dashboard encapsulates the breadth of brand reputation—analyzing sentiments, identifying trends, and unveiling hidden patterns. These actionable insights guide strategic decisions. This is to enable the user to harness the pulse of public perception to refine marketing strategies, craft resonant messages, and innovate with precision.

iReview's customizable alerts keep the user in the know, while sentiment analysis presents a granular understanding of customer emotions. The competitive landscape can also be explored, while pinpointing strengths and weaknesses with the ultimate goal of sculpting an unassailable image.

Media

Main screen and dashboard
the dashboard where iReview lets users create a URL based on a business's name. Under tools the Review Page feature helps edit the page, users can add more buttons, change the button’s color so it matches the color of the business, add the platforms that will receive reviews, as well; as edit the URL
a URL created based on a business's name.
Once the Review Page is created, clients will be able to access and leave reviews from an edited Review Page. If someone wants to send a bad review, they instead contacting the business, which filtrates all bad reviews from other review platforms like Google and Facebook, etc.
Listings:
iReview helps manage scores on all review platforms. The higher the score the higher a business is listed. This score reveals how present and accurate listings are across the web. Adding or removing sources will affect the business's score, a high score on most of the review platforms helps a business rank higher on search as opposed to the competition.
Analysis Report:
From iReview's reports, the user can see what are the most used words and phrases from customers, and analyze the most used keywords and phrases from customers.

Keywords and Phrases can be divided into positive and negative based on the reviews received and the ratings that they possessed. The user can check which keyword or phrase is being used in negative reviews the most. Making customers happy and receiving 5-star reviews from them is a win-win situation.

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