Inno vs. Procare

I can think of no business or scenario that would benefit from any relationship with this company. They are horrible from the initial sale, to the installation, to the billing, to the customer service, to lies posted in response to unfavorable reviews of their company. Literally the worst company I have had the displeasure of dealing with in over 21 years in business.

It's good for monitoring and communication, but is very clunky when it comes to billing. It's nice that all messages for a student come up in the same conversation, but it would be nice if I could send message to only Administration or only room staff and also receive notification that my message has been read.

Incentivized

• switch up contracts

• Track attendance
• Accepts monetary payments
• Customer service
• Responding to feedback and customer suggestions

Incentivized

• unscrupulous contract record keeping/amending documents
• ironclad contracts that allow no buyout for things like COVID
• billing practices where THEY got new software and could no longer autodraft but explained it like we didn't pay on time

• Formatting of their home screen
• Changing email addresses attached to accounts (staff and parents)
• Message filtering for large group messages

Incentivized

You can't use a kiosk within a hospital that is shut down for COVID; furthermore they put the wrong ad in the wrong place (reversed two of our ads)...the public facing ad was put in the employee break room and the one intended for healthcare providers was put in the ER waiting area. We only discovered this months later when we personally visited the hospital. They did reverse them but no concession was made for their mistake.

We have used Sandbox, which was bought out by Procare and will become obsolete. The program had many good features, but in most ways we find that Procare has surpassed Sandbox. The interface as a staff person is very user-friendly, messages are more easily sent to parents, and parents have found this simple to navigate as well

Incentivized

• zero ROI...ZERO!
• huge expense of over $23k for NOTHING

• parent communication is more fluid
• changes in daily schedules are quickly communicated
• child security is handled well
• we are able to send documents and receive parent signatures through the program

Incentivized